Enterprise Technical Account Manager — Edge & HCI Leader

Acumera is now Scale Computing!; Indianapolis (IN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Flexible Work Environment

Fully Stocked Kitchen

Inclusive Workplace

Paid Holidays

Job summary

Scale Computing is seeking a Technical Account Manager to serve as a trusted advisor for our largest enterprise customers. You will own high-touch engagements, translate business goals into technical strategies, and partner with Sales, Product, and Services to drive adoption, retention, and growth across distributed environments.

You will lead cross-functional deployments and customer success initiatives, with a focus on managed security services, hyperconverged infrastructure, and edge

Qualifications

• 5-7 years of experience in Technical Account Management or post-sales roles.
• Experience managing enterprise or multi-site customer environments.
• Proficient with Salesforce CRM.
• Experience collaborating on renewals, expansions, and account strategy.
• Familiarity with hyperconverged infrastructure, managed networking, or edge computing.

Responsibilities

• Lead high-touch engagement with enterprise customers to drive retention and growth.
• Translate customer needs into technical solutions and roadmaps.
• Collaborate with Sales, Product, Engineering, and Services to ensure success.
• Prepare and present quarterly business reviews and adoption plans.
• Monitor customer health and risk indicators and escalate as needed.

Skills

Technical Account Management

Customer Success

CRM/Salesforce

Enterprise account management

Edge computing

Hyperconverged infrastructure

Managed networking

Linux/Windows

Stakeholder communication

Education

Bachelor's degree in technical or business field

Tools

Salesforce CRM

Job description

Scale Computing is seeking a Technical Account Manager to serve as a trusted advisor for our largest enterprise customers. You will own high-touch engagements, translate business goals into technical strategies, and partner with Sales, Product, and Services to drive adoption, retention, and growth across distributed environments.

You will lead cross-functional deployments and customer success initiatives, with a focus on managed security services, hyperconverged infrastructure, and edge