Enterprise TAM — Onboarding & Adoption Lead

Trustpilot Italia; Denver (CO); Hybrid; USD 105,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401k matching up to 4%

Flexible working options

Paid vacation and holidays

Volunteer days

Learning & development

Job summary

Trustpilot is seeking a Technical Account Manager (TAM) to act as the post-sales technical partner for its most complex customers in the United States, including Denver. You will oversee onboarding, API integration, configuration, and ongoing technical assistance to ensure uptime and successful adoption.

You will collaborate with Customer Success, Product, and Engineering to drive product usage, resolve issues, and maintain thorough technical documentation for long-term retention and advocacy.

Qualifications

• Experience as a TAM, implementation specialist, or solution support for SaaS or web tech.
• Strong understanding of APIs, web integrations, and data formats (JSON/XML/REST).
• Excellent troubleshooting, analytical and communication skills.

Responsibilities

• Oversee or support technical onboarding, API integration, and configuration for assigned customers.
• Serve as the primary technical contact post-launch for performance and uptime.
• Monitor product usage with CS and ensure customers leverage Trustpilot capabilities.
• Represent customer needs to Product/Engineering and prioritize issues.
• Escalate and coordinate resolution of critical technical incidents.
• Maintain documentation and knowledge base for customer reference.

Skills

APIs

Web integrations

Troubleshooting

Communication

Enterprise clients

Cross-functional collaboration

Salesforce

Tools

Salesforce

Ticketing systems

Analytics tools

Job description

Trustpilot is seeking a Technical Account Manager (TAM) to act as the post-sales technical partner for its most complex customers in the United States, including Denver. You will oversee onboarding, API integration, configuration, and ongoing technical assistance to ensure uptime and successful adoption.

You will collaborate with Customer Success, Product, and Engineering to drive product usage, resolve issues, and maintain thorough technical documentation for long-term retention and advocacy.