Enterprise TAM — Client Success & Security (Remote Options)

HUMAN; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Well-being stipend

Learning stipend

Flexible work options

Dedicated time off

Job summary

HUMAN is seeking a Technical Account Manager to join a dynamic team focused on maximizing customer value and protecting client ecosystems. You will manage the complete lifecycle of customer relationships, surface risks and opportunities, and act as the voice of the customer within HUMAN.

You will work with Enterprise Security products and lead Executive Business Reviews with key customers, driving strategic partnerships and ensuring a high standard of customer success.

Qualifications

• 3-5 years in a B2B enterprise customer-facing role.
• Open-minded and committed to personal and professional development.
• Technical proficiency is important, but a willingness to learn is essential.
• Own timelines and ensure deliverables are met.
• Strong organizational and communication skills in cross-functional settings.
• Experience with B2B SaaS, SQL, JavaScript, Kibana is an advantage.

Responsibilities

• Ensure customer satisfaction, retention, and reference-ability for all assigned accounts.
• Expand and develop client relationships to foster long-term cooperation and success.
• Provide exceptional customer support and be a point of escalation.
• Collaborate with Sales, Tech Support, R&D, Finance, Product and leadership teams to ensure excellent customer experience.
• Lead Executive Business Reviews with key customers and stakeholders.
• Educate and enable customers on HUMAN products and run enablement sessions.

Skills

Client-facing experience

Enterprise account management

Technical aptitude

Project coordination

Communication skills

Education

Bachelor’s or Graduate’s Degree in CS/Engineering/Math/Info Systems

Tools

SQL

JavaScript

Kibana

Job description

HUMAN is seeking a Technical Account Manager to join a dynamic team focused on maximizing customer value and protecting client ecosystems. You will manage the complete lifecycle of customer relationships, surface risks and opportunities, and act as the voice of the customer within HUMAN.

You will work with Enterprise Security products and lead Executive Business Reviews with key customers, driving strategic partnerships and ensuring a high standard of customer success.