Remote-First Strategic Customer Engineer

Tailscale; United States; Remote; USD 150,000 - 250,000; Full time

Benefits offered by this job

Remote-first culture

Equity offering

Health, dental, vision benefits

Retirement plan matching

Professional development budget

Job summary

Tailscale is seeking a Forward Deployed Engineer to bridge technical capabilities with strategic customers. You will onboard, guide long-term adoption, and provide expert technical guidance to empower customers to leverage Tailscale across varying environments.

The role reports to the Team Lead, Customer Success Engineers, and requires strong networking, security, and cloud skills, with a customer-centric approach to drive success.

Qualifications

• 6+ years in a technical role with at least 2 years in customer-facing capacity.
• Experience with enterprise customers in a consultative capacity.
• Strong understanding of networking, VPNs, and security principles.
• Experience with cloud infrastructure and DevOps tools (Docker, Kubernetes).
• Ability to explain complex technical concepts to varied audiences.

Responsibilities

• Lead onboarding for strategic customers and ensure rapid adoption of Tailscale.
• Provide training and resources to set customers up for long-term success.
• Diagnose and resolve issues across the platform and assist with configuration and integration.
• Conduct QBRs to review usage, metrics, and future goals.
• Collaborate with sales, product, and engineering to ensure smooth handoffs and customer success.

Skills

Networking

Security

Cloud platforms

Docker

Kubernetes

Customer communication

Technical storytelling

Tools

AWS

GCP

Azure

Job description

Tailscale is seeking a Forward Deployed Engineer to bridge technical capabilities with strategic customers. You will onboard, guide long-term adoption, and provide expert technical guidance to empower customers to leverage Tailscale across varying environments.

The role reports to the Team Lead, Customer Success Engineers, and requires strong networking, security, and cloud skills, with a customer-centric approach to drive success.