Enterprise Solution Consultant

Atomicwork Inc; Palo Alto (CA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Paid time off (unlimited sick leave and 15 days off per year)

Health insurance with a significant portion of premiums covered

Flexible allowances for common spend categories

Opportunities for team bonding events

Annual outings

Office locations

Job summary

A modern service management platform provider is seeking an experienced Solution Engineer to join their team in Palo Alto. This hybrid role requires 5+ years of pre-sales consulting experience and knowledge of ITSM and enterprise AI. The candidate will provide technical support to sales teams and lead workshops. Competitive pay, comprehensive health coverage, and team-focused culture are offered.

Qualifications

• 5+ years of pre-sales solution consulting or sales engineering experience.
• Hands-on knowledge of ITSM, enterprise automation, and enterprise AI is preferred.
• Proficiency with the Atomicwork platform or technical expertise with other cloud software solutions.
• Experience with territory management and pipeline development.
• Collaborates with product management, marketing, partners, and professional services.
• Willingness to travel within the United States.

Responsibilities

• Provide technical support to sales teams and clients throughout the sales process.
• Serve as a technical and domain expert for the Employee Workflows product suite.
• Lead discovery workshops to identify customer challenges and demonstrate solutions.
• Address product features and technical questions from customers, channel partners, and Atomicwork colleagues.
• Guide strategic programs in top accounts, including customer journey sessions for the roadmap and outcome agreement.
• Provide feedback to product management on enhancements that could add value and better meet customer needs.

Skills

5+ years of pre-sales solution consulting or sales engineering experience

Hands-on knowledge of ITSM, enterprise automation, and enterprise AI

Proficiency with the Atomicwork platform or other cloud software solutions

Expertise in territory management

Experience collaborating with product management, marketing, and partners

Willingness to travel within the United States

Willingness to travel

Tools

Atomicwork platform

Job description

Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.

We’re looking for an experienced Solution Engineer to join our team and help us build our modern service management platform. This is a hybrid position based in the United States. We offer competitive pay and practical benefits for employees and their families.

What we’re looking for (qualifications)

• 5+ years of pre-sales solution consulting or sales engineering experience.
• Hands-on knowledge of ITSM, enterprise automation, and enterprise AI is preferred.
• Proficiency with the Atomicwork platform or technical expertise with other cloud software solutions.
• Expertise in territory management, including pipeline building and executing strategies with Sales counterparts.
• Experience collaborating effectively with product management, marketing, partners, and professional services.
• Willingness to travel within the United States as necessary.

What you’ll do (responsibilities)

• Provide technical support to sales teams and clients throughout the sales process.
• Serve as a technical and domain expert for the Employee Workflows product suite, supporting product sales during the sales cycle.
• Lead discovery workshops to identify customer challenges and demonstrate how our solutions align with their needs.
• Address product features and technical questions from customers, channel partners, and Atomicwork colleagues.
• Guide strategic programs in top accounts, including customer journey sessions for the roadmap and outcome agreement.
• Provide feedback to product management on enhancements that could add value and better meet customer needs.

Why we are different (culture)

As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values set the bar high, helping us create a better workplace for everyone.

• Autonomy: We champion self-direction to deliver customer success, empowering teams and individuals to deliver peak performance.
• Trust: We unwaveringly believe in our colleagues' positive intentions, approaching every interaction with trust to accelerate execution.
• Ownership: We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks.
• Mastery: We relentlessly pursue continuous self-improvement as individuals and teams.
• Impatience: We recognize that our world moves swiftly and is driven by progress with every endeavor.
• Customer Obsession: We place our customers at the heart of everything we do, seeking to understand their needs and exceed their expectations.

What we offer (compensation and benefits)

• Fantastic team—the #1 reason why everybody joins us.
• Hybrid work—balance between working from the office and home.
• Convenient offices—well-located offices across multiple cities.
• Paid time off—Unlimited sick leave and 15 days off per year.
• Health insurance—comprehensive health coverage with a significant portion of premiums covered.
• Flexible allowances—reimbursements across common spend categories.
• Annual outings—opportunities to connect as a team.

What next (applying for this role)

Click the apply button to start your application. Answer a few questions about yourself and your work, then wait to hear from us about the next steps. If you have additional details to share, you can email [e-mail].

Public notice: This employer is an equal opportunity employer. We welcome applicants from all backgrounds to apply.

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