Enterprise Services Partner Architect

Intuit

Atlanta (GA)

On-site

USD 187,000 - 256,000

Full time

14 days+

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Job summary

Intuit Enterprise Suite seeks a Services Partner Manager to own strategy and execution of the services partner ecosystem, recruiting, certifying, and managing implementation partners across IES modules and industries.

You will drive coverage, fill gaps with targeted partnerships, and ensure certification standards reflect real implementation complexity while collaborating with product, channel enablement, and ISV teams.

Qualifications

10+ years of experience in partner management, channel programs, or a related role within a SaaS or enterprise software company, with direct exposure to implementation or services partner ecosystems.
Understanding of ERP or enterprise software implementation dynamics: you know how implementations are scoped, what makes them complex, and what distinguishes a strong implementation partner from a weak one.
Demonstrated experience managing a partner portfolio with accountability for partner performance, certification compliance, and ecosystem health.
Strategic thinking about partner ecosystems: able to assess coverage gaps, prioritize recruitment, and think about the portfolio as a whole rather than individual relationships in isolation.
Strong relationship management and communication skills: able to engage credibly with implementation partner principals and technical leads.
Proficiency with CRM and partner management tools (Salesforce preferred)

Responsibilities

Develop and maintain a coverage map of the IES services partner ecosystem: documenting which product modules, vertical markets, and SIC codes are covered by certified partners, and identifying gaps where certified implementation capacity is absent or insufficient.
Use the coverage map to drive a prioritized recruitment agenda — targeting services partners with the product knowledge and vertical expertise needed to fill specific gaps, rather than recruiting generalists.
Stay current on the IES product roadmap, working with the product and engineering teams to anticipate where new modules or capabilities will require new or updated implementation partner certification.
Define coverage targets by vertical and product area, and track progress against them on a regular reporting cadence.
Lead the end-to-end recruitment process: partner identification, outreach, qualification, and agreement execution.
Own the certification process for new and existing services partners: working with the Channel Enablement Manager and IES product teams to ensure that certification standards reflect the actual complexity of IES implementations, and that certified partners meet those standards.
Maintain the certification program as the IES product evolves — updating requirements, recertifying partners on new modules, and retiring certifications where partners no longer meet the standard.
Own the ongoing commercial and program relationship with all certified services partners — serving as their primary point of contact at Intuit.
Drive a regular cadence of engagement with each active services partner: implementation capacity reviews, pipeline visibility, product update briefings, and joint planning for upcoming customer implementations.
Monitor the health and performance of the services partner portfolio: tracking implementation quality, customer satisfaction with partner-delivered implementations, and partner capacity versus demand.
Identify partners who are growing their IES practice and invest in deepening those relationships; identify partners whose performance or capacity has declined and develop remediation or transition plans.
Represent services partner needs and feedback to the IES product team, advocating for implementation-relevant product improvements and ensuring partners have the documentation, tools, and sandbox access they need to deliver quality implementations.
Collaborate with the Partner Success Manager to ensure that services partner performance during implementation is visible and that post-go-live customer health reflects implementation quality.
Surface systemic implementation issues — patterns of difficulty with specific modules, configurations, or customer profiles — to the IES product and engineering teams.
Work closely with the Channel Enablement Manager to align services partner certification with the broader partner enablement program and ensure that certification standards are consistent with the skills required for successful IES implementations.
Collaborate with the ISV Partner Manager to understand how ISV integrations affect implementation complexity, and to ensure that services partners are equipped to implement IES alongside key ISV solutions.
Partner with the Pre-sales & Technical Spec team to align solution architecture recommendations with services partner capabilities, ensuring that deals are scoped accurately against available implementation capacity.