Enterprise Service Desk Tier 1 Tech Support (Remote)

Automatic Data Processing, Inc.; Philadelphia (Philadelphia County); Remote; USD 21,000 - 31,000; Part time

Job summary

Inspiritec, Inc. is seeking a Tier 1 Enterprise Service Desk Representative to support NASA IT services. The role involves handling desktop, mobile, networks, and password resets, with documentation in ServiceNow.

Responsibilities include responding to routine inquiries via phone, email, and web, with escalation for more complex issues. The position supports 24/7 operations with set shifts and no supervisory responsibilities.

Qualifications

• High school diploma or GED required; some college preferred.
• Experience with computers and keyboarding skills.
• Prior experience with Microsoft Word and Excel preferred.

Responsibilities

• Troubleshoot and resolve IT issues for NASA customers via phone, email, and web.
• Document inquiry outcomes in the ServiceNow tracking system.
• Respond to routine inquiries and requests with clear, courteous communication.
• Maintain positive customer relations and coordinate with internal teams.
• Use critical thinking to solve problems within guidelines.
• Support customer retention through high-quality service.
• Handle multiple interaction channels (phone, email, chat) effectively.

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Inspiritec, Inc. is seeking a Tier 1 Enterprise Service Desk Representative to support NASA IT services. The role involves handling desktop, mobile, networks, and password resets, with documentation in ServiceNow.

Responsibilities include responding to routine inquiries via phone, email, and web, with escalation for more complex issues. The position supports 24/7 operations with set shifts and no supervisory responsibilities.