Tier 1 IT Help Desk - Remote & 24/7 Support

Inspiritec, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 21,000 - 31,000; Full time

Job summary

Inspiritec, Inc. is hiring a Tier 1 Enterprise Service Desk Representative to support NASA IT services from multiple locations including Philadelphia, PA, and Stennis, MS, with remote options.

You will handle desktop, mobile, network, and password-related issues, log all activity in ServiceNow, and escalate when needed. Shift-based coverage, 24/7/365, hourly compensation at $18.90, and a collaborative team environment.

Qualifications

• High school diploma or GED; some college preferred.
• One year related experience and/or training.
• Experience with computers and keyboarding skills.
• MS Word and MS Excel experience desired.

Responsibilities

• Troubleshoot and resolve IT issues for NASA customers via telephone, email and web.
• Document outcomes in the ServiceNow tracking system.
• Respond to routine inquiries and requests using multiple communication channels.
• Maintain positive customer relations and coordinate with internal teams.
• Apply critical thinking and problem solving to customer issues.
• Support 24/7/365 operations with shift-based coverage.

Skills

Communication Skills

Reasoning Ability

Mathematical Skills

Education

High school diploma or GED

Some college

One year related experience

Tools

Microsoft Word

Microsoft Excel

Job description

Inspiritec, Inc. is hiring a Tier 1 Enterprise Service Desk Representative to support NASA IT services from multiple locations including Philadelphia, PA, and Stennis, MS, with remote options.

You will handle desktop, mobile, network, and password-related issues, log all activity in ServiceNow, and escalate when needed. Shift-based coverage, 24/7/365, hourly compensation at $18.90, and a collaborative team environment.