Enterprise Sales Support Specialist (Remote)

Easy Ice LLC; Oregon; Hybrid; USD 60,000 - 90,000; Full time

Job summary

Easy Ice LLC is seeking an Enterprise Support Admin to collaborate with the sales team, support the Enterprise segment from initial contact through onboarding, and assist with the buyback process. The role coordinates with Finance, Legal, Supply Chain, and Operations to ensure accurate, timely communication and flawless execution of processes.

This is a remote, full-time position that emphasizes delivering tailored solutions, maintaining detailed records, and providing excellent customer service

Qualifications

• 5+ years of relevant experience in sales support, customer service, or related administrative roles.
• Experience in Enterprise or B2B sales environments preferred.
• Exceptional verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency with Salesforce and Microsoft Office Suite.

Responsibilities

• Provide dedicated sales support to the Enterprise sales team, including proposals, presentations, and contracts.
• Support the Enterprise sales team with the full customer buyback process.
• Coordinate communication between Enterprise clients and internal departments for new owners, upgrades, and locations.
• Assist in onboarding and training of new Enterprise clients, including onboarding documentation and process management.
• Maintain and update CRM systems with Enterprise account information.
• Track and report on sales activities, pipeline status, and KPIs for Enterprise accounts.
• Coordinate scheduling, logistics, and follow-up for Enterprise meetings, demos, and trainings.
• Develop and disseminate Enterprise-specific marketing and sales collateral.
• Serve as a point of contact for Enterprise clients, addressing inquiries and providing exceptional customer service.
• Support onboarding programs and ongoing engagement initiatives for Enterprise clients.
• Coordinate with Supply Chain and Installation Coordinators on installation scheduling.
• Identify issues early and facilitate proactive problem-solving between Sales and Operations.

Skills

Verbal communication

Written communication

Multi-tasking

Organizational skills

Independent work

Education

High school diploma

Associate degree or higher preferred

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

CRM tools

Job description

Easy Ice LLC is seeking an Enterprise Support Admin to collaborate with the sales team, support the Enterprise segment from initial contact through onboarding, and assist with the buyback process. The role coordinates with Finance, Legal, Supply Chain, and Operations to ensure accurate, timely communication and flawless execution of processes.

This is a remote, full-time position that emphasizes delivering tailored solutions, maintaining detailed records, and providing excellent customer service