Enterprise SaaS Project Manager – Implementations Lead

Greenhouse; Eastern (KY); Remote; USD 96.000 - 125.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) with company match

Paid holidays

Paid time off (PTO)

Parental leave

Zusammenfassung

Greenhouse is seeking a Project Manager to join our Professional Services team and lead Enterprise implementations from kickoff to go-live. You will oversee multi-workstream projects, manage scope and timelines, and collaborate with implementation, solutions, and data teams to ensure value delivery on time and on budget.

You will coordinate across advisory, engineering, and customer-success functions, drive risk management, and maintain project charters and RACIs.

Qualifikationen

• 3–5 years of customer-facing project management experience.
• Experience leading technical integrations and/or large-scale software implementations.
• Experience delivering SaaS implementations for Enterprise customers.
• Track record of strong customer sentiment and high NPS, with projects delivered on time and on or under budget.
• Working knowledge of project management principles and tools: project plans, risk management, SOWs, scope and change management, resource management, dependency planning, project charters, and RACI.
• Strong verbal and written communication skills, including leading customer-facing meetings with stakeholders at every level.
• Ability to work CST or EST business hours, with flexibility to support EMEA customers as needed.
• PMP or another project management certification, a plus.
• Your own unique talents and transferable skills are valued.

Aufgaben

• Lead end-to-end delivery of complex Enterprise Greenhouse implementations with multiple workstreams, often running several projects at once.
• Oversee the work of project team members across software implementation, solution design, integrations, data migration, and custom development to keep delivery on track.
• Use independent judgment to set project scope, timelines, and delivery methodology for each engagement.
• Build and maintain project charters, project plans, RACIs, and risk, issue, and dependency trackers.
• Manage scope and change requests against SOWs, keeping projects on time and on or under budget.
• Track customer sentiment throughout the engagement and raise risks early to protect satisfaction and NPS.
• Collaborate with Greenhouse Success teams for smooth handoffs and long-term customer adoption.
• Help refine Professional Services project management tools, templates, and processes as the team grows.
• Additional projects and responsibilities as business needs require.

Kenntnisse

Project management

Customer-facing

SaaS implementations

Stakeholder communication

Risk management

Ausbildung

PMP certification

Jobbeschreibung

Greenhouse is seeking a Project Manager to join our Professional Services team and lead Enterprise implementations from kickoff to go-live. You will oversee multi-workstream projects, manage scope and timelines, and collaborate with implementation, solutions, and data teams to ensure value delivery on time and on budget.

You will coordinate across advisory, engineering, and customer-success functions, drive risk management, and maintain project charters and RACIs.