Enterprise SaaS Implementation Lead

intenseye; New York (NY); On-site; USD 95,000 - 100,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Intenseye, based in New York, seeks an Implementation Manager to lead end-to-end deployments for global mid-market and enterprise customers, ensuring timely delivery and high customer satisfaction. You will coordinate with Sales, Engineering, Product, Customer Success, Technical Solutions, and Support, manage timelines and resources, and foster strong relationships with customers and partners.

The role requires 3+ years managing multi-stakeholder technical deployments, and 3-5 years in project

Qualifications

• 3+ years managing multi‑stakeholder technical deployments.
• 3–5 years of experience in project management in manufacturing, AI/ML, cybersecurity, cloud computing, or related industry.
• Experience leading complex SaaS projects for global enterprise (Fortune 500+) customers.
• Demonstrated success in a similar role within a B2B Enterprise SaaS or AI company.
• Strong leadership, organization, and problem‑solving skills.

Responsibilities

• Manage end-to-end deployment projects for global mid‑market and enterprise customers, ensuring timely delivery and high customer satisfaction.
• Serve as the primary contact for day‑to‑day relationships with customers, partners, and internal teams.
• Collaborate cross‑functionally with Sales, Engineering, Product, Customer Success, Technical Solutions, and Support to advocate for customer needs.
• Lead the project scoping, planning, and execution phases, setting and managing customer expectations, project schedules, and resources.
• Facilitate meetings with customers and partners to align goals and expectations throughout the implementation process.
• Address and resolve project issues and risks swiftly, escalating when necessary to prevent delays.
• Develop and manage relationships with partners and customers, acting as their trusted advisor for implementation.
• Understand our product inside and out and advise customers and internal resources on best practices for optimal implementation.
• Identify process improvements and optimize methodologies for scalable and repeatable project success.
• Provide regular internal and external project updates, ensuring clear and consistent communication.
• Exhibit extreme ownership of customer implementations, continuously working to deliver value and enhance customer experiences.
• Around 20% travel may be required to fully understand our client needs and customize solutions to support.

Skills

Project management

Stakeholder mgmt

Cross-functional leadership

SaaS deployments

IT/Software deployments

Education

Bachelor's degree

Tools

SaaS platforms

Job description

Intenseye, based in New York, seeks an Implementation Manager to lead end-to-end deployments for global mid-market and enterprise customers, ensuring timely delivery and high customer satisfaction. You will coordinate with Sales, Engineering, Product, Customer Success, Technical Solutions, and Support, manage timelines and resources, and foster strong relationships with customers and partners.

The role requires 3+ years managing multi-stakeholder technical deployments, and 3-5 years in project