Enterprise SaaS Implementation Lead

Convey (formerly Message Broadcast); Denver (CO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

STD/LTD

EAP

Paid maternity leave

Paid holidays

On-site gym in Denver

Job summary

Convey (formerly Message Broadcast) seeks an Implementation Specialist to coordinate client programs, gather requirements, and document solutions across the SDLC. You will train end-users, develop training materials, and maintain thorough project documentation while collaborating with a fast-paced, enterprise-focused team.

The role emphasizes strong client communication, organization, and ability to work independently and in teams.

Qualifications

• Bachelor's degree or equivalent work experience in a related technical field
• Experience coordinating enterprise-level clients at a SaaS company
• Knowledge of databases and SQL
• Experience creating functional specs and user stories
• Familiar with RESTful APIs and testing tools

Responsibilities

• Coordinate activities across all SDLC phases
• Gather and document business and system requirements
• Create functional specs, user stories, and use cases
• Maintain up-to-date project documentation
• Develop training materials and conduct end-user trainings
• Create user manuals and FAQs
• Execute SQL scripts for basic issue investigation
• Coordinate UAT with clients and track issues
• Collaborate with Project Manager to keep project on budget and schedule
• Provide QA exposure and test plan creation for large projects
• Support testing and training activities and ensure solution adoption
• Work with developers to resolve API issues
• Prepare reports using SQL queries

Skills

Stakeholder coordination

Requirements gathering

SQL

API testing

Postman

Swagger

SoapUI

Agile SCRUM

UAT support

Training delivery

Documentation

Client communication

Analytical skills

QA exposure

Education

Bachelor's degree in CS/Engineering

Tools

MS Visio

Lucidchart

Job description

Convey (formerly Message Broadcast) seeks an Implementation Specialist to coordinate client programs, gather requirements, and document solutions across the SDLC. You will train end-users, develop training materials, and maintain thorough project documentation while collaborating with a fast-paced, enterprise-focused team.

The role emphasizes strong client communication, organization, and ability to work independently and in teams.