Enterprise SaaS Delivery Lead | Technical PM

SupportFinity™; Austin (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Unlimited PTO

Medical, Dental, Vision Insurance

401k Match

Parental Leave

Laptop and equipment

Remote employment limited to: AZ, CA,

Job summary

Fourth is seeking a Technical Project Manager to lead enterprise-level implementations for our restaurant and hospitality platform. You will own end-to-end delivery from kickoff through go-live, coordinating across Sales, Professional Services, Product, Engineering, and Customer Success while guarding scope, timeline, and quality.

The ideal candidate has 6+ years in tech project or program management, strong API and integration experience, and the ability to operate in high-visibility,

Qualifications

• 6+ years of project or program management in tech, SaaS, or enterprise software.
• Proven experience delivering large-scale enterprise customer implementations or onboarding engagements.
• Strong technical acumen with APIs, integrations, data flows, and system dependencies.
• Experience working closely with Product and Engineering teams to deliver customer-facing solutions.
• Background in hospitality, retail, payroll, POS, or adjacent enterprise platforms preferred.
• Experience managing customer-facing projects with executive visibility and high expectations.

Responsibilities

• Lead cross-functional enterprise implementation and onboarding projects, owning project planning, execution, and delivery from kickoff through go-live.
• Serve as the primary project point of contact for enterprise customers, ensuring clear communication, alignment on scope, and confidence throughout the implementation lifecycle.
• Own delivery commitments tied to enterprise revenue realization, proactively managing delivery risk, dependencies, and timelines to ensure contracted revenue is recognized as planned.
• Plan and manage complex technical implementations, including multi-solution deployments, integrations, data dependencies, and sequencing across Fourth’s platform.
• Determine and own the recommended product configuration, settings, and end-to-end data flows across Fourth’s platform based on customer requirements, ensuring the solution is technically sound, scalable, and ready for testing and go-live.
• Partner closely with Sales, Solutions Consultants, Professional Services, Product, Engineering, and Customer Success to align on customer requirements, solution scope, technical readiness, and handoffs.
• Manage multiple concurrent enterprise projects, proactively identifying risks, dependencies, and constraints, and driving mitigation plans to protect delivery commitments.
• Be the first Technical Project Manager hire supporting enterprise implementations, playing a key role in shaping the function, delivery framework, and long-term operating model.
• Track and report on project status, milestones, and risks, providing clear and timely updates to internal stakeholders and customer leadership.
• Identify recurring challenges and opportunities for improvement across enterprise implementations, partnering with internal teams to drive process, tooling, and delivery model enhancements.

Skills

APIs

Integrations

Data flows

System dependencies

Cross-functional leadership

Executive-facing communication

Job description

Fourth is seeking a Technical Project Manager to lead enterprise-level implementations for our restaurant and hospitality platform. You will own end-to-end delivery from kickoff through go-live, coordinating across Sales, Professional Services, Product, Engineering, and Customer Success while guarding scope, timeline, and quality.

The ideal candidate has 6+ years in tech project or program management, strong API and integration experience, and the ability to operate in high-visibility,