Enterprise Account Captain: Growth & Strategy

HackerRank Careers; United States; Hybrid; USD 200,000 - 250,000; Full time

Job summary

HackerRank is hiring an Enterprise Customer Account Manager who will own relationships with our most strategic customers, guiding them through adoption to expansion and driving measurable business impact. This role blends strategy, execution, and relationship depth, as you orchestrate internal and customer teams to ensure tangible outcomes.

Preferred locations include major metro areas with access to a major airport; SF Bay Area, Los Angeles, Seattle, and New York City are highlighted.

Qualifications

• 5+ years of SaaS enterprise account management experience.
• Ability to own Book of Business and drive adoption, retention, and expansion.
• Strong written and verbal communication with executive sponsors.

Responsibilities

• Maintain knowledge of HackerRank products and market landscape.
• Own and manage your Book of Business to drive adoption, retention, and expansion across enterprise customers.
• Develop and execute account strategies that connect customer objectives with HackerRank’s mission.
• Build trusted relationships with executive sponsors and technical leaders; embed HackerRank into hiring and workforce planning.
• Act as captain for accounts; lead internal and customer teams, resolve blockers, and accelerate time-to-value.
• Run proactive engagement cadences including QBRs, success check-ins, and executive reviews.
• Structure mutually beneficial commercial terms to promote long-term growth and customer success.

Skills

SaaS account management

Executive relationship building

Strategic account planning

Cross-functional collaboration

Sales storytelling

Job description

HackerRank is hiring an Enterprise Customer Account Manager who will own relationships with our most strategic customers, guiding them through adoption to expansion and driving measurable business impact. This role blends strategy, execution, and relationship depth, as you orchestrate internal and customer teams to ensure tangible outcomes.

Preferred locations include major metro areas with access to a major airport; SF Bay Area, Los Angeles, Seattle, and New York City are highlighted.