Enterprise RPO Delivery Director

Distro; Chandler (AZ); On-site; USD 90,000 - 100,000; Full time

Job summary

Vensure Employer Solutions is seeking an experienced RPO Manager to lead end-to-end recruitment process outsourcing, build scalable delivery, and drive enterprise client outcomes. This leadership role covers workforce planning, recruiting execution, and continuous improvement across distributed teams.

The position emphasizes operational readiness, SLA/KPI management, and collaboration with Sales, Product, Technology, Finance, and HR.

Qualifications

• Bachelor's degree in Business, Human Resources, Operations, or equivalent.
• 5+ years of progressive leadership experience in RPO, staffing, or talent services.
• Demonstrated experience scaling operations and leading enterprise service delivery organizations.
• Deep understanding of RPO operating models and recruiting workflows.
• Experience leading large or distributed recruiting/delivery teams.
• Proven ability to manage SLAs, KPIs, operational metrics, and continuous improvement.
• Experience with ATS platforms, CRM systems, workforce planning tools, and operational analytics.
• Strong executive presence and client-facing communication skills.
• Strong cross-functional collaboration with Sales, Finance, Technology, Product, and HR.
• Proficiency with Microsoft Word, Excel, Teams, and Outlook.
• Experience working with offshore teams.
• Valid, non-restrictive driver's license.
• Valid passport and willingness to travel internationally when required.

Responsibilities

• Own end-to-end RPO service delivery, including workforce planning, recruiting execution, performance management, SLAs, and continuous improvement.
• Design and scale RPO delivery models across industries, hiring volumes, and geographies.
• Ensure consistent recruiting outcomes across sourcing, screening, scheduling, onboarding coordination, and workforce analytics.
• Build operational infrastructure for a growing RPO business.
• Develop organizational structures, capacity models, delivery playbooks, SOPs, and implementation frameworks.
• Establish quality assurance and training programs.
• Lead operational readiness for enterprise implementations, transitions, and new client launches.
• Own operational P&L performance, including cost management, productivity, margins, and revenue per recruiter.
• Partner with Finance on budgets, pricing inputs, staffing models, and forecasting.
• Optimize utilization, efficiency, and cost-to-serve while maintaining service quality.
• Serve as an executive sponsor for key enterprise RPO clients.
• Translate client talent acquisition requirements into scalable RPO solutions.
• Establish governance models, performance dashboards, and executive business reviews.
• Drive client satisfaction, retention, renewals, and expansion opportunities.
• Partner with Sales, Product, Technology, Finance, and HR.
• Provide operational input for RPO solution design, pricing, and implementation timelines.
• Align recruiting technology, analytics, and reporting with operational requirements.
• Build, lead, and mentor recruiting managers, senior operational leaders, and delivery teams.
• Establish a culture of accountability and operational excellence.
• Lead operational reviews, enterprise stakeholder meetings, and large-scale training initiatives.
• Travel domestically and internationally as required for client meetings, team meetings, conferences, and training.

Skills

Leadership

Strategic thinking

Communication

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Business, HR, or Operations

Tools

ATS platforms

CRM systems

Workforce planning tools

Operational analytics

MS Office suite

Job description

Vensure Employer Solutions is seeking an experienced RPO Manager to lead end-to-end recruitment process outsourcing, build scalable delivery, and drive enterprise client outcomes. This leadership role covers workforce planning, recruiting execution, and continuous improvement across distributed teams.

The position emphasizes operational readiness, SLA/KPI management, and collaboration with Sales, Product, Technology, Finance, and HR.