RPO Manager

Distro; Chandler (AZ); On-site; USD 90,000 - 100,000; Full time

Job summary

Vensure Employer Solutions is seeking an experienced RPO Manager to lead end-to-end recruitment process outsourcing, build scalable delivery, and drive enterprise client outcomes. This leadership role covers workforce planning, recruiting execution, and continuous improvement across distributed teams.

The position emphasizes operational readiness, SLA/KPI management, and collaboration with Sales, Product, Technology, Finance, and HR.

Qualifications

• Bachelor's degree in Business, Human Resources, Operations, or equivalent.
• 5+ years of progressive leadership experience in RPO, staffing, or talent services.
• Demonstrated experience scaling operations and leading enterprise service delivery organizations.
• Deep understanding of RPO operating models and recruiting workflows.
• Experience leading large or distributed recruiting/delivery teams.
• Proven ability to manage SLAs, KPIs, operational metrics, and continuous improvement.
• Experience with ATS platforms, CRM systems, workforce planning tools, and operational analytics.
• Strong executive presence and client-facing communication skills.
• Strong cross-functional collaboration with Sales, Finance, Technology, Product, and HR.
• Proficiency with Microsoft Word, Excel, Teams, and Outlook.
• Experience working with offshore teams.
• Valid, non-restrictive driver's license.
• Valid passport and willingness to travel internationally when required.

Responsibilities

• Own end-to-end RPO service delivery, including workforce planning, recruiting execution, performance management, SLAs, and continuous improvement.
• Design and scale RPO delivery models across industries, hiring volumes, and geographies.
• Ensure consistent recruiting outcomes across sourcing, screening, scheduling, onboarding coordination, and workforce analytics.
• Build operational infrastructure for a growing RPO business.
• Develop organizational structures, capacity models, delivery playbooks, SOPs, and implementation frameworks.
• Establish quality assurance and training programs.
• Lead operational readiness for enterprise implementations, transitions, and new client launches.
• Own operational P&L performance, including cost management, productivity, margins, and revenue per recruiter.
• Partner with Finance on budgets, pricing inputs, staffing models, and forecasting.
• Optimize utilization, efficiency, and cost-to-serve while maintaining service quality.
• Serve as an executive sponsor for key enterprise RPO clients.
• Translate client talent acquisition requirements into scalable RPO solutions.
• Establish governance models, performance dashboards, and executive business reviews.
• Drive client satisfaction, retention, renewals, and expansion opportunities.
• Partner with Sales, Product, Technology, Finance, and HR.
• Provide operational input for RPO solution design, pricing, and implementation timelines.
• Align recruiting technology, analytics, and reporting with operational requirements.
• Build, lead, and mentor recruiting managers, senior operational leaders, and delivery teams.
• Establish a culture of accountability and operational excellence.
• Lead operational reviews, enterprise stakeholder meetings, and large-scale training initiatives.
• Travel domestically and internationally as required for client meetings, team meetings, conferences, and training.

Skills

Leadership

Strategic thinking

Communication

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Business, HR, or Operations

Tools

ATS platforms

CRM systems

Workforce planning tools

Operational analytics

MS Office suite

Job description

About Vensure Employer Solutions

Vensure Employer Solutions is a leading provider of HR technology, managed services, and global business process outsourcing (BPO). Together with its service providers, Vensure serves more than 95,000 businesses and processes more than $135 billion in annual payroll. Headquartered in Chandler, Arizona, Vensure provides comprehensive employer solutions designed to help businesses streamline operations and support their employees.

Position Summary

The RPO Manager will build, scale, and operationalize a high-performing Recruitment Process Outsourcing (RPO) business. This role owns end-to-end RPO service delivery, operational excellence, client outcomes, and financial performance. The ideal candidate has progressive leadership experience in RPO, staffing, or talent services and a proven ability to build scalable recruiting operations, lead distributed teams, support enterprise implementations, and drive measurable improvements in delivery performance. This is a hands‑on operational leadership role for someone who has built recruiting delivery teams, standardized processes, improved margins, and successfully managed complex enterprise client implementations.

Key Responsibilities

RPO Operations & Delivery

• Own end-to-end RPO service delivery, including workforce planning, recruiting execution, performance management, SLAs, and continuous improvement.


• Design and scale RPO delivery models across industries, hiring volumes, and geographies.


• Ensure consistent recruiting outcomes across sourcing, screening, scheduling, onboarding coordination, and workforce analytics.

Operational Strategy & Scale

• Build operational infrastructure for a growing RPO business.


• Develop organizational structures, capacity models, delivery playbooks, SOPs, and implementation frameworks.


• Establish quality assurance and training programs.


• Lead operational readiness for enterprise implementations, transitions, and new client launches.

Financial & P&L Management

• Own operational P&L performance, including cost management, productivity, margins, and revenue per recruiter.


• Partner with Finance on budgets, pricing inputs, staffing models, and forecasting.


• Optimize utilization, efficiency, and cost-to-serve while maintaining service quality.

Client Experience

• Serve as an executive sponsor for key enterprise RPO clients.


• Translate client talent acquisition requirements into scalable RPO solutions.


• Establish governance models, performance dashboards, and executive business reviews.


• Drive client satisfaction, retention, renewals, and expansion opportunities.

Cross-Functional Leadership

• Partner with Sales, Product, Technology, Finance, and HR.


• Provide operational input for RPO solution design, pricing, and implementation timelines.


• Align recruiting technology, analytics, and reporting with operational requirements.

Technology & Continuous Improvement

• Oversee ATS, CRM, workforce management, and reporting technology used in RPO delivery.


• Drive improvements in recruiting processes, candidate experience, and hiring-manager satisfaction.


• Audit procedures and improve operational workflows.

Leadership & Team Development

• Build, lead, and mentor recruiting managers, senior operational leaders, and delivery teams.


• Establish a culture of accountability and operational excellence.


• Lead operational reviews, enterprise stakeholder meetings, and large-scale training initiatives.


• Travel domestically and internationally as required for client meetings, team meetings, conferences, and training.

Required Qualifications

• Bachelor's degree in Business, Human Resources, Operations, or equivalent combination of education, training, certifications, and experience.


• 5+ years of progressive leadership experience in RPO, staffing, or talent services.


• Demonstrated experience scaling operations and leading enterprise service delivery organizations.


• Deep understanding of RPO operating models and recruiting workflows.


• Experience leading large or distributed recruiting/delivery teams.


• Proven ability to manage SLAs, KPIs, operational metrics, and continuous improvement.


• Experience with ATS platforms, CRM systems, workforce planning tools, and operational analytics.


• Strong executive presence and client-facing communication skills.


• Strong cross-functional collaboration with Sales, Finance, Technology, Product, and HR.


• Proficiency with Microsoft Word, Excel, Teams, and Outlook.


• Experience working with offshore teams.


• Valid, non-restrictive driver's license.


• Valid passport and willingness to travel internationally when required.

Preferred Qualifications

• MBA or advanced degree.


• Experience launching or building a new RPO operation.


• Enterprise RPO implementation and transition experience.


• Multi-country recruiting operations experience.


• Experience with P&L ownership and margin improvement.


• Experience supporting sales pursuits with RPO solution design and pricing.


• Experience managing executive-level client relationships.

What We’re Looking For

• RPO or talent-services leadership


• Enterprise client delivery


• Recruiting operations and workforce planning


• Team scaling and organizational design


• SLA/KPI ownership


• P&L and margin management


• Enterprise implementations


• Executive client engagement


• ATS/CRM and recruiting technology expertise


• Offshore/distributed team leadership


• Process improvement and operational scalability

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$90,000 - $100,000 a year