Enterprise Revenue Transformation Leader (Remote)

Gong.io; United States; Hybrid; USD 181,000 - 239,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing stipend

Job summary

Gong.io seeks an Enterprise Revenue Architect to guide strategic revenue transformations for large customers in the US. You will lead a high-performing team, design AI-driven workflows, and drive executive-level adoption and value realization across financial services and healthcare clients.

With 6–10+ years in customer-facing roles and a proven track record coaching senior stakeholders, you will partner with Product, Sales, and Marketing to deliver measurable outcomes, revenue retention, and

Qualifications

• 2+ years of direct people management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company.
• 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar).
• Experience working with Financial Services or Healthcare customers, or professional work experience in those industries.
• Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations.
• Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs.

Responsibilities

• Team Leadership & Coaching: Recruit, develop, and lead a high-performing team of Revenue Architects. Provide consistent coaching on account strategy, executive presence, and value realization.
• Revenue Transformation Strategy: Partner with senior GTM leaders to design and oversee the execution of strategies that modernize their revenue operations through Gong’s AIOS. Develop a distinct point of view for how Gong drives these outcomes for customers specifically in the financial services and healthcare industries.
• Workflow Architecture Oversight: Guide your team in mapping current-state customer processes to AI-driven workflows that translate to revenue outcomes.
• Adoption and Change Management: Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms across the Enterprise customer segment.
• Value Realization: Empower your team to use data-driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value.
• Renewal and Expansion Management: Own the aggregate renewal strategy and execution for the team, partnering with cross-functional leaders on growth and NDR.
• Cross-Functional Collaboration: Partner with internal leadership teams (Product, Sales, Marketing) to ensure an exceptional and seamless customer experience throughout the entire journey.
• Adoption & Usage: Drive focus on adoption and usage to accelerate time-to-value for enterprise accounts, ensuring strong retention and expansion outcomes.

Skills

People management

Customer success

Account management

B2B SaaS

Executive coaching

Stakeholder influence

Data-driven

Job description

Gong.io seeks an Enterprise Revenue Architect to guide strategic revenue transformations for large customers in the US. You will lead a high-performing team, design AI-driven workflows, and drive executive-level adoption and value realization across financial services and healthcare clients.

With 6–10+ years in customer-facing roles and a proven track record coaching senior stakeholders, you will partner with Product, Sales, and Marketing to deliver measurable outcomes, revenue retention, and