Enterprise Revenue Architect: Transformation & Adoption Lead

Gong; San Francisco (CA); Remote; USD 181,000 - 239,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Wellbeing stipend

Mental health benefits

401(k)

Education stipend

Flexible vacation

Parental leave

Recharge days

Work from home stipend

Job summary

Gong is seeking an Enterprise Revenue Architect leader to guide a team that designs AI-driven workflows and drives revenue outcomes for large customers. You will partner with top GTM executives to shape strategy, adoption, and value realization across financial services and healthcare sectors.

You will coach executives, oversee renewals, and collaborate with Product, Sales, and Marketing to ensure a superior customer experience while maintaining data-driven KPIs and accountability in a

Qualifications

• 2+ years of direct people management experience in a B2B SaaS company.
• 6–10+ years of total proven experience in customer-facing roles (CSM, AM, Implementation, or similar).
• Experience working with Financial Services or Healthcare customers, or professional work experience in those industries.
• Proven track record of coaching others to own relationships with senior (VP and C-suite) stakeholders and lead value/ROI conversations.
• Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives.
• Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level.
• Data-driven mindset with a focus on delivering measurable outcomes and tracking team-wide KPIs.
• Passion for driving customer outcomes and contributing to a high-performing and accountable work culture.

Responsibilities

• Recruit, develop, and lead a high-performing team of Revenue Architects.
• Partner with senior GTM leaders to design and oversee revenue transformation strategies.
• Guide team in mapping current-state processes to AI-driven workflows.
• Drive adoption initiatives that embed Gong into daily team rhythms.
• Quantify measurable business outcomes to demonstrate ROI and value realization.
• Own the aggregate renewal strategy and execution for the team, aligning with cross-functional leaders.
• Collaborate with Product, Sales, Marketing to ensure a seamless customer journey.
• Drive adoption and usage to accelerate time-to-value for enterprise accounts.

Skills

People management

Executive coaching

Customer success

Change management

Data-driven

Communication skills

Cross-functional collaboration

Job description

Gong is seeking an Enterprise Revenue Architect leader to guide a team that designs AI-driven workflows and drives revenue outcomes for large customers. You will partner with top GTM executives to shape strategy, adoption, and value realization across financial services and healthcare sectors.

You will coach executives, oversee renewals, and collaborate with Product, Sales, and Marketing to ensure a superior customer experience while maintaining data-driven KPIs and accountability in a