Enterprise Release & Change Manager

Evolving Solution Services; Jacksonville (FL); On-site; USD 90,000 - 110,000; Full time

Job summary

NLP Logix, a Jacksonville-based AI and technology consulting company, seeks a Change & Release Manager to lead end-to-end change and release for enterprise engagements. You will own schedules, readiness, notes, and communications, coordinating across Engineering, QA, Product, and Support.

The role requires collaboration, clear client-facing communication, and the ability to manage risks and stakeholder expectations, including after-hours availability as needed.

Qualifications

• 1–2 years of experience in release management, change management, or related client-facing technical roles.
• Experience collaborating with Engineering, QA, Product, DevOps, or similar teams.
• Strong customer service skills and ability to manage client expectations.
• Excellent written and verbal communication, translating technical info into business language.
• Strong organizational skills to manage multiple releases, deadlines, and stakeholders.
• Willingness to work evenings, late nights, or weekends to support critical releases.
• ITIL certification and familiarity with Agile/Scrum or formal change management framework.

Responsibilities

• Own end-to-end change and release process for assigned client engagements.
• Manage release calendar, sequencing, readiness reviews, dependencies, and go/no-go decisions.
• Coordinate with Engineering, QA, Product, Client Success, and Support to complete testing, docs, communications, and rollback plans.
• Write clear, client-ready release notes and change communications for technical and non-technical audiences.
• Serve as primary point of contact during release windows and go-live events.
• Provide timely status updates and support client communications during releases, incidents, and escalations.
• Build trusted relationships with client stakeholders to ensure smooth releases.
• Identify risks early and escalate with context and next steps.
• Maintain change logs, release docs, and post-release summaries.
• Improve release processes and communication standards as the company grows.

Skills

Release management

Client-facing

Technical coordination

Cross-functional collaboration

Risk identification

Communication skills

ITIL

Agile/Scrum

Project management

Evening/weekend availability

Education

Bachelor’s degree in Business/IT

Tools

ServiceNow

Jira

Azure DevOps

Job description

NLP Logix, a Jacksonville-based AI and technology consulting company, seeks a Change & Release Manager to lead end-to-end change and release for enterprise engagements. You will own schedules, readiness, notes, and communications, coordinating across Engineering, QA, Product, and Support.

The role requires collaboration, clear client-facing communication, and the ability to manage risks and stakeholder expectations, including after-hours availability as needed.