Enterprise RCM Client Advisor

ModMed; United States; Hybrid; USD 90,000 - 150,000; Full time

Job summary

ModMed seeks an experienced Enterprise RCM Client Advisor to manage and report on RCM operations for enterprise-sized medical practices. You will collaborate with internal teams and global partners to meet KPIs and goals, serving as the primary client contact and driving high-quality service delivery.

Responsibilities include reviewing metrics with clients, resolving billing issues, monitoring KPIs, and identifying improvement opportunities.

Qualifications

• 3+ years of physician billing/RCM experience with KPI reporting.
• Experience managing RCM for large medical practices (15+ providers).
• Bachelor’s degree or equivalent; medical billing/coding cert preferred.
• Strong Excel with pivot tables and advanced formulas.
• Excellent communication and client-facing skills.
• Willingness to travel domestically up to 10%.

Responsibilities

• Serve as primary contact for enterprise clients and maintain strong relationships.
• Lead client meetings to review metrics and provide recommendations.
• Resolve billing issues and optimize end-to-end RCM processes.
• Monitor RCM KPIs and ensure alignment with SLAs.
• Collaborate with internal RCM team and global partners.
• Conduct audits to identify improvements and drive revenue outcomes.
• Develop and manage Practice Performance Plans.
• Review customer accounts, identify trends, drive resolutions.
• Participate in sales calls to share domain expertise.
• Stay updated on healthcare industry changes and ModMed releases.
• Handle additional projects as assigned.

Skills

Advanced Excel

Analytical thinking

Communication skills

Problem-solving

Travel readiness

Education

Bachelor’s degree

Medical billing/coding certification

Tools

RCM software knowledge

Excel

Job description

Job Description Summary

ModMed is seeking a highly motivated and experienced Enterprise RCM Client Manager (internally referred to as an “Enterprise RCM Client Advisor”) to join our team. In this client‑facing role, you will be responsible for managing and reporting on the RCM operations for our enterprise‑sized medical practice clients. The ideal candidate will collaborate with our internal RCM operations team and global partners to ensure the achievement of our clients’ RCM key performance indicators (KPIs) and goals. You’ll work closely with client(s) to understand their financial, business, reporting and performance needs to best serve their business goals.

Your Role

• Serve as the primary point of contact for enterprise-sized medical practice client(s) and develop and maintain strong client relationships to understand their unique RCM needs and challenges.
• Conduct routine client meetings to review business metrics, progress, recommendations and other proactive topics to ensure high quality delivery of contracted services.
• Provide a high level of value and customer service by identifying and efficiently working with RCM operations and the client to resolve insurance and other billing-related issues.
• Manage and monitor the end-to-end RCM process for assigned clients and track RCM KPIs for clients, ensuring alignment with organizational goals and SLAs.
• Collaborate with internal RCM operations and global team to improve client metrics and ensure seamless service delivery.
• Conduct regular audits and assessments to proactively identify areas for improvement and optimization and collaborate with operational functions on aggressive strategies to facilitate positive client outcomes related to revenue cycle.
• Establish, implement and manage Practice Performance Plans that identify, quantify and resolve issues that are impacting service levels and/or delivery of contractual obligations, as needed.
• Review and analyze customer accounts; identify trends and issues, recommend and implement solutions and see through to a successful resolution.
• Participate in sales calls as needed to demonstrate depth of domain expertise.
• Serve as a subject matter expert on processes and workflows related to RCM Advisor role and maintain knowledge on current healthcare industry and specialty related changes.
• Keep abreast with ModMed software enhancements and releases.
• Perform additional projects and job duties as assigned.

Skills & Requirements

• Bachelor’s Degree preferred and/or training or equivalent combination of education and experience; Medical billing and coding certification preferred.
• Proven experience in a client or practice-facing role, managing the revenue cycle management performance for large medical practices (15+ providers) required.
• 3+ years of related physician billing medical/RCM experience with experience developing and presenting revenue cycle management KPIs and month-end reports required, preferably to executive leaders.
• Extensive knowledge of medical billing/coding, physician practice management, and healthcare business processes; strong understanding of various insurance carriers, including Medicare, private HMOs and PPOs.
• Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting.
• Strong analytical and problem‐solving skills required.
• Exceptional written, verbal and interpersonal communication skills required.
• Professional demeanor required.
• Ability to travel domestically up to 10%.

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed.
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning.
• Global presence and in‑person collaboration opportunities; dog‑friendly HQ (US), Hybrid office‑based roles and remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.