Director, Implementation Services, Enterprise

ModMed; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) with matching contribution

Generous Paid Time Off and Paid Parental Leave

Tuition reimbursement and LinkedIn Learning access

Dog-friendly headquarters

Job summary

ModMed is seeking a Director, Professional Services to oversee the implementation of our innovative healthcare solutions. This role requires strong leadership in managing Professional Services teams and working collaboratively with clients to exceed expectations. You'll develop processes and strategies while ensuring adherence to quality standards and project management best practices.

Ideal candidates have a Bachelor's degree, management experience in healthcare technology, and proven success in leading EHR implementations. ModMed offers comprehensive benefits and opportunities for professional growth and development.

Qualifications

• 5+ years of Electronic Health Record implementation leadership experience.
• 5+ years of leading Practice Management/Revenue Cycle Management implementations.
• Expert knowledge in creating and managing a Project Management organization.

Responsibilities

• Lead Professional Services teams overseeing implementation and execution of ModMed products.
• Mentor team members and ensure quality standards.
• Interface with C-level clients to elicit requirements.
• Manage financial details including forecasting revenue.

Skills

Leadership

Communication skills

Project management

EHR implementation experience

CRM software knowledge

Education

Bachelor’s degree in Business Administration, Computer Science, or Healthcare Administration

Master’s degree preferred

Tools

Salesforce

Electronic Health Record Systems

Job description

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This “for doctors, by doctors” philosophy has allowed us to create an AI‑enabled, specialty‑specific cloud platform that places patients at the center of care.

Job Description Summary

The Director, Professional Services will be responsible for the design, implementation and management of various Professional Services organizations (Enterprise Project Management, Business Consulting, Pay Implementations) and personnel per strategic departmental KPI requirements. Guided by our core values—agility, effectiveness, efficiency, trust, and innovation—the role works closely with Sales, Training, Technology Services, and Operations to develop processes that exceed client expectations.

Job Responsibilities

• Lead Professional Services teams overseeing implementation and execution of ModMed products, solutions, and integrations.
• Direct, mentor, and coach team members to ensure success.
• Apply project management practices and principles, managing constraints, risks, and best practices.
• Serve as an escalation point for issues beyond team authority, resolving conflicts involving project priorities, resources, or contractual matters.
• Understand business situations quickly, make prompt decisions, and navigate to successful outcomes.
• Build positive working relationships and serve as a trusted advisor within the organization and to clients.
• Ensure adherence to quality standards and documented processes in day‑to‑day activities.
• Interface with client stakeholders, including C‑level management, to elicit business and functional requirements.
• Proactively address performance concerns and provide evaluation input for project resources.
• Manage key performance indicators and metrics consistently at successful levels.
• Manage financial details of the business, including forecasting revenue, concessions/credits, backlog, and EBITDA.
• Collaborate with leadership to develop and improve practice strategies, policies, and processes, promoting leading‑edge delivery methodologies.

Job Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Healthcare Administration, or a related field; Master’s preferred.
• Demonstrated leadership ability to lead a cross‑functional, client‑driven organization.
• 5+ years of Electronic Health Record implementation leadership experience.
• 5+ years of experience leading Practice Management/Revenue Cycle Management implementations.
• Ability to quickly learn, analyze, understand, and convey complex information.
• Excellent verbal, written, and listening communication skills.
• Ability to work independently and coordinate team efforts.
• Experience with Salesforce or related implementation and CRM software solutions.
• Quality Assurance management experience.
• Expert knowledge of creating and managing a Project Management organization.

Benefits

United States

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution.
• 401(k) with matching contribution up to 50% of your voluntary contribution, deferred on 6% of compensation, fully vested after one year.
• Generous Paid Time Off and Paid Parental Leave programs.
• Company‑paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs.
• Company‑sponsored Business Resource & Special Interest Groups.
• Professional development opportunities, including tuition reimbursement and unlimited access to LinkedIn Learning.
• Global presence with in‑person collaboration opportunities; dog‑friendly headquarters (US), hybrid office‑based roles, and remote availability for some roles.
• Weekly catered breakfast and lunch, treadmill workstations, and wellness rooms.