Enterprise RCM Client Advisor

Modernizing Medicine, Inc.; Boca Raton (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision benefits

401(k) matching contributions

Generous Paid Time Off

Professional development opportunities

Hybrid office-based roles and remote availability

Job summary

A progressive healthcare technology company is seeking an experienced Enterprise RCM Client Manager to oversee RCM operations for enterprise medical practice clients. The role involves managing client relationships, monitoring performance, and ensuring delivery of services. Candidates should have a Bachelor's degree and at least 3 years of experience in medical billing or revenue cycle management. Competitive benefits include comprehensive health plans, paid time off, and professional development opportunities.

Qualifications

• Experience managing revenue cycle management for large medical practices required.
• 3+ years of physician billing medical/RCM experience.
• Strong understanding of healthcare business processes.
• Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting.
• Strong analytical and problem-solving skills required.
• Exceptional written, verbal, and interpersonal communication skills required.
• Professional demeanor required.
• Ability to travel domestically up to 10%.

Responsibilities

• Serve as primary point of contact for enterprise clients.
• Conduct routine client meetings to review business metrics.
• Manage and monitor end-to-end RCM process for clients.
• Manage and monitor the end-to-end RCM process for assigned clients and track RCM KPIs for clients, ensuring alignment with organizational goals and SLAs.
• Collaborate with internal RCM operations and global team to improve client metrics and ensure seamless service delivery.
• Conduct regular audits and assessments to proactively identify areas for improvement and optimization and collaborate with operational functions on aggressive strategies to facilitate positive client outcomes related to revenue cycle.
• Establish, implement and manage Practice Performance Plans that identify, quantify and resolve issues that are impacting service levels and/or delivery of contractual obligations, as needed.
• Review and analyze customer accounts; identify trends and issues, recommend and implement solutions and see through to a successful resolution.
• Participate in sales calls as needed to demonstrate depth of domain expertise.
• Serve as a subject matter expert on processes and workflows related to RCM Advisor role and maintain knowledge on current healthcare industry and specialty related changes.
• Keep abreast with ModMed software enhancements and releases.
• Perform additional projects and job duties as assigned.

Skills

Client relationship management

Analytical skills

Communication skills

Problem-solving

Excel proficiency

Communication skills

Travel up to 10%

Education

Bachelor's Degree

Medical billing and coding certification

Job description

**Join the Team Modernizing Medicine****A Culture of Excellence**When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:* **Consistently ranked as a Top Place to Work*** **2025 Globee Business Awards:** Gold Globee for “Technology Team of the Year”* **2025 Black Book Awards:** Ranked #1 EHR in 11 Specialties* **Florida Venture Forum:** Venture-Backed Company of the YearWe are growing fast, thinking big, and we are just getting started.**Job Description Summary:**seeking a highly motivated and experienced Enterprise RCM Client Manager (internally referred to as an "Enterprise RCM Client Advisor") to join our team. In this client-facing role, you will be responsible for managing and reporting on the RCM operations for our enterprise-sized medical practice clients. The ideal candidate will collaborate with our internal RCM operations team and global partners to ensure the achievement of our clients' RCM key performance indicators (KPIs) and goals. You'll work closely with client(s) to understand their financial, business, reporting and performance needs to best serve their business goals.***Your Role:**** Serve as the primary point of contact for enterprise-sized medical practice client(s) and develop and maintain strong client relationships to understand their unique RCM needs and challenges.* Conduct routine client meetings to review business metrics, progress, recommendations and other proactive topics to ensure high quality delivery of contracted services.* Provide a high-level of value and customer service to our enterprise client practices by identifying and efficiently working with RCM operations and the client to resolve insurance and other billing-related issues.* Manage and monitor the end-to-end RCM process for assigned clients and track RCM KPIs for clients, ensuring alignment with organizational goals and SLAs.* Collaborate with internal RCM operations and global team to improve client metrics and ensure seamless service delivery.* Conduct regular audits and assessments to proactively identify areas for improvement and optimization and collaborate with operational functions on aggressive strategies to facilitate positive client outcomes related to revenue cycle.* Establish, implement and manage Practice Performance Plans that identify, quantify and resolve issues that are impacting service levels and/or delivery of contractual obligations, as needed.* Review and analyze customer accounts; identify trends and issues, recommend and implement solutions and see through to a successful resolution.* Participate in sales calls as needed to demonstrate depth of domain expertise.* Serve as a subject matter expert on processes and workflows related to RCM Advisor role and maintain knowledge on current healthcare industry and specialty related changes.* Keep abreast with ModMed software enhancements and releases.* Perform additional projects and job duties as assigned.***Skills & Requirements:**** Bachelor's Degree preferred and/or training or equivalent combination of education and experience; Medical billing and coding certification preferred.* Proven experience in a client or practice-facing role, managing the revenue cycle management performance for large medical practices (15+ providers) required.* 3+ years of related physician billing medical/RCM experience with experience developing and presenting revenue cycle management KPIs and month-end reports required, preferably to executive leaders.* Extensive knowledge of medical billing/coding, physician practice management, and healthcare business processes; strong understanding of various insurance carriers, including Medicare, private HMOs, and PPOs.* Advanced Excel skills such as the ability to use formulas to analyze data, create tables and pivot tables, formatting and conditional formatting.* Strong analytical and problem-solving skills required.* Exceptional written, verbal, and interpersonal communication skills required.* Professional demeanor required.* Ability to travel domestically up to 10%.***ModMed Benefits Highlight:*** At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:**United States*** Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,* 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.* Generous Paid Time Off and Paid Parental Leave programs,* Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,* Company-sponsored that provide engaged and supportive communities within ModMed,* Professional development opportunities, including tuition reimbursement programs and unlimited access to ,* Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,* Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([e-mail]). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the .At **ModMed**, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: **we hired doctors and taught them how to code.** This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.