Enterprise Program Manager

Manifest OS; United States; Vor Ort; USD 150.000 - 210.000; Vollzeit

Zusammenfassung

Manifest OS is seeking an Enterprise Program Manager to own a small number of Fortune 500 immigration programs. You’ll partner with global mobility, HR, and talent teams, serving as the bridge between clients, our attorneys, and operations to ensure programs run smoothly.

You’ll define KPIs, lead executive reviews, forecast for high-volume cycles like H-1B and PERM, and push continuous improvements while translating policy changes into practical program decisions.

Qualifikationen

• 10+ years in global mobility, ideally leading or managing immigration programs at a Fortune 500 company or a top immigration firm.
• Deep understanding of US immigration processes (H-1B, L-1, O-1, PERM, green cards) and how they connect to broader mobility strategy.
• A strategic view of the mobility function, beyond getting cases filed.
• Experience managing outside counsel or vendor relationships, and holding them accountable to SLAs.
• Strong executive presence and communication skills, written and verbal.
• Excellent organizational and project management skills, with the ability to run complex programs at scale.
• Comfort operating in a fast-moving, early-stage environment.
• Proficiency with immigration case management systems, CRM tools, and data reporting.

Aufgaben

• Own end-to-end program health across 3 to 5 strategic enterprise accounts.
• Serve as the primary point of contact for client mobility, HR, and talent teams, and as the liaison between the client, Manifest Law attorneys, and operations.
• Build trusted relationships with Heads of Mobility, VPs, and executive stakeholders across HR, Legal, and Talent Acquisition.
• Define and track program KPIs and SLAs, including case timelines, approval rates, employee experience, and spend using the Manifest OS platform.
• Lead quarterly and executive business reviews with clear reporting on performance, trends, and recommendations.
• Forecast and plan for high-volume cycles like H-1B cap season, PERM and green card pipelines, and annual extension waves.
• Manage escalations calmly and quickly, and own resolution across internal teams.
• Lead onboarding and transitions for new programs, including migrating cases from incumbent firms with the support of the Manifest Law attorneys.
• Keep clients ahead of regulatory and policy changes, and help translate them into practical program decisions.
• Identify process improvements that move programs from reactive to proactive.
• Feed client insights back into product, legal, and ops to shape the roadmap and service model.

Kenntnisse

Executive presence

Communication skills

Project management

Strategic thinking

Vendor management

Global mobility expertise

SQL/data reporting

Fast-moving environment adaptability

Tools

CRM tools

Jobbeschreibung

About Manifest

Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office, enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.

Manifest OS is the leading AI-native company on a mission to replace the billable hour and make legal services more accessible for American businesses and consumers. We power the next generation of AI-native law firms with one unified global brand, a proprietary technology platform, and a centralized back office, enabling lawyers to eliminate the administrative burden and focus on delivering exceptional outcomes for their clients. Manifest OS has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round, and Quiet Capital.

About The Role

Manifest is looking for an Enterprise Program Manager to own a small number of our largest Fortune 500 immigration programs. You’ll go deep on a handful of accounts and act as the strategic partner to their global mobility teams, serving as the bridge between the client, our attorneys, and our operations team. Your job is to make sure each program runs smoothly, delivers measurable value, and gets better every quarter.

What You’ll Do

• Own end-to-end program health across 3 to 5 strategic enterprise accounts
• Serve as the primary point of contact for client mobility, HR, and talent teams, and as the liaison between the client, Manifest Law attorneys, and operations
• Build trusted relationships with Heads of Mobility, VPs, and executive stakeholders across HR, Legal, and Talent Acquisition
• Define and track program KPIs and SLAs, including case timelines, approval rates, employee experience, and spend using the Manifest OS platform
• Lead quarterly and executive business reviews with clear reporting on performance, trends, and recommendations
• Forecast and plan for high-volume cycles like H-1B cap season, PERM and green card pipelines, and annual extension waves
• Manage escalations calmly and quickly, and own resolution across internal teams
• Lead onboarding and transitions for new programs, including migrating cases from incumbent firms with the support of the Manifest Law attorneys
• Keep clients ahead of regulatory and policy changes, and help translate them into practical program decisions
• Identify process improvements that move programs from reactive to proactive
• Feed client insights back into product, legal, and ops to shape the roadmap and service model

What We’re Looking For

• 10+ years in global mobility, ideally leading or managing immigration programs at a Fortune 500 company or a top immigration firm
• Deep understanding of US immigration processes (H-1B, L-1, O-1, PERM, green cards) and how they connect to broader mobility strategy
• A strategic view of the mobility function, beyond getting cases filed
• Experience managing outside counsel or vendor relationships, and holding them accountable to SLAs
• Strong executive presence and communication skills, written and verbal
• Excellent organizational and project management skills, with the ability to run complex programs at scale
• Comfort operating in a fast-moving, early-stage environment
• Proficiency with immigration case management systems, CRM tools, and data reporting

This is for you if...

You’ve sat on the client side of a big mobility program. You’d rather go deep on a few relationships than wide across many. You’ve seen what a world-class mobility program looks like and want to build one for the biggest companies in the world.