Enterprise Platform Expert

Legora; Denver (CO); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

In-person workspace

Job summary

Legora is seeking a Platform Advisor to own Enterprise and Strategic Premium issues from signal to resolution. You will build deep expertise across Legora tooling to diagnose, guide, and resolve complex workflows for demanding professional users.

You will communicate with authority, ensure clean handoffs across a global team, and partner with Product and Engineering to fix issues at the source. This role offers an in-person, collaborative environment at Legora.

Qualifications

• Own complex, high-stakes B2B relationships and deliver outcomes.
• Turn frustrated users into advocates with quality resolutions.
• Spot patterns and surface issues across functions to fix them.
• Be technically curious and learn new software quickly.
• Write clear, factual updates with named owners and next steps.
• Familiarity with support tooling such as Intercom, Zendesk or similar.
• Background in SaaS, AI, or legal tech is a strong plus.

Responsibilities

• Own Enterprise and Strategic Premium issues from signal to resolution.
• Develop deep expertise across Legora platforms (Assistant, Tabular Review, Workflows, Editor, Word Add-in).
• Translate technical detail into concise guidance for professional users.
• Resolve issues fully before escalation and guide when escalation is necessary.
• Drive improvements with Product, Engineering, and Legal Engineering; create reusable playbooks.
• Set enterprise readiness and handoff quality standards for the team.
• Manage global handoff rhythm and ensure seamless regional collaboration.

Skills

B2B ownership

Client advocacy

Pattern recognition

Curiosity for tech

Clear written updates

Support tools familiarity

SaaS/AI/legal tech background

Tools

Intercom

Zendesk

Job description

Legora is seeking a Platform Advisor to own Enterprise and Strategic Premium issues from signal to resolution. You will build deep expertise across Legora tooling to diagnose, guide, and resolve complex workflows for demanding professional users.

You will communicate with authority, ensure clean handoffs across a global team, and partner with Product and Engineering to fix issues at the source. This role offers an in-person, collaborative environment at Legora.