Enterprise PC Technician — DoD IT Support (Secret)

Valid8 Financial, Inc.; Fayetteville (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Summit Technologies, Inc. seeks a PC Technician to provide enterprise desktop and end-user support for SOMTC training and operations at Fort Bragg. You’ll troubleshoot hardware/software, configure workstations, and aid IT-system security and incident resolution.

Requirements include an IT-related Associate degree or 4+ years of IT experience, plus familiarity with Army/JMC interoperability and enterprise support practices. On-site work and DoD compliance are core aspects.

Qualifications

• Associate degree in an Information Technology-related field or 4+ years of professional IT experience.
• Experience providing IT support in an enterprise environment.
• Knowledge of interoperability of Army or Joint Mission Command systems.

Responsibilities

• Provide desktop and end-user technical support in an enterprise environment.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Install, configure, validate, maintain, and secure network workstations.
• Support IT-system operation, maintenance, and security.
• Document, track, research, and resolve reported incidents and service requests.
• Coordinate with system, network, and cybersecurity personnel to resolve issues.

Skills

Networking concepts

Cyber threats

Physical hardware

IT-system operation

Hardware troubleshooting

Software troubleshooting

Workstation configuration

Incident documentation

Customer support

Communication skills

Education

Associate degree in IT

4+ years IT experience

Tools

DCWF Client Systems Technician Certification (Basic)

Job description

Summit Technologies, Inc. seeks a PC Technician to provide enterprise desktop and end-user support for SOMTC training and operations at Fort Bragg. You’ll troubleshoot hardware/software, configure workstations, and aid IT-system security and incident resolution.

Requirements include an IT-related Associate degree or 4+ years of IT experience, plus familiarity with Army/JMC interoperability and enterprise support practices. On-site work and DoD compliance are core aspects.