Enterprise PC Migration & Onboarding Specialist

Y&L Consulting, Inc.

Springfield (MO)

On-site

USD 48,000 - 70,000

Full time

33 hours ago

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Job summary

Y&L Consulting, Inc. seeks a PC Deployment & Migration Technician to support enterprise workstation migration and device deployment.

You will prepare, deploy, configure, validate, and support laptops, desktops, peripherals, and related end-user technology, working with employees during migration events, workstation refreshes, onboarding, and cutovers to ensure smooth transitions. Responsibilities include imaging devices, configuring profiles, assisting with login/MFA issues, integrating with

Qualifications

Experience in desktop support, field services, deployment or workplace technology experience.
Experience deploying Windows 10/11 workstations.
Knowledge of Active Directory, Azure AD/Entra ID, and multi-factor authentication.
Familiarity with laptop imaging, software deployment, and endpoint configuration.
Experience with ServiceNow or other ITSM platforms.
Strong customer service and communication skills.
Ability to lift and move computer equipment up to 50 pounds.
Ability to travel between office locations as needed.

Responsibilities

Deploy, configure, and support Windows laptops and desktop computers.
Perform workstation replacements and technology refresh activities.
Image, provision, configure, and validate new devices prior to deployment.
Migrate users to new laptops, including profile configuration, application setup, and connectivity verification.
Assist users with login issues, MFA enrollment, password resets, and workstation access.
Validate functionality of business applications after device deployment.
Support Microsoft 365, Outlook, Teams, OneDrive, and other enterprise productivity tools.
Coordinate hardware distribution, collection, shipping, asset tracking, and inventory management activities.
Document deployment activities, issues, and resolutions within ServiceNow or designated ticketing systems.
Provide white-glove support to end users during migration events and scheduled cutovers.
Assist with printer, peripheral, docking station, monitor, and mobile device setup.
Support office relocation and site migration initiatives.
Maintain accurate asset management records and chain-of-custody documentation.
Escalate technical issues to engineering, endpoint management, or infrastructure teams as required.
Participate in migration planning, staging, and hypercare support activities.