Enterprise Partner Success & Tech Liaison

LINQ; San Francisco (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

401(k)

Wellness stipend, book stipend, PD

Direct access to leadership

Job summary

Linq is seeking a Partner Success Manager to own partner experience from launch onward. You will be the main point of contact, handling integration knowledge and use cases, while maintaining strong relationships and high‑quality technical support.

In this role you will triage issues, reproduce bugs, and work with engineering to diagnose and resolve problems. You’ll monitor usage and partner health, schedule regular check‑ins, and lead roadmap conversations to anticipate needs.

Qualifications

• Experience owning technical relationships with enterprise partners.
• Experience managing a book of accounts with proactive follow-ups and status updates.
• Comfort with APIs, docs, logs, and error responses to reproduce issues.
• Ability to translate technical constraints for business stakeholders and vice-versa.

Responsibilities

• A portfolio of enterprise partners as their primary contact from launch onward.
• First-line technical support: triage, reproduce, diagnose, resolve what you can, and escalate with detail for engineering.
• Health monitoring across usage, volume, and error patterns to catch problems early.
• Maintain partner relationships with regular check-ins and roadmap conversations to anticipate changes.
• Provide a feedback loop from partners back into product and engineering.

Skills

Technical account management

Customer success

Solutions engineering

Technical support

Job description

Linq is seeking a Partner Success Manager to own partner experience from launch onward. You will be the main point of contact, handling integration knowledge and use cases, while maintaining strong relationships and high‑quality technical support.

In this role you will triage issues, reproduce bugs, and work with engineering to diagnose and resolve problems. You’ll monitor usage and partner health, schedule regular check‑ins, and lead roadmap conversations to anticipate needs.