Partner Success Manager

LINQ; San Francisco (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

401(k)

Wellness stipend, book stipend, PD

Direct access to leadership

Job summary

Linq is seeking a Partner Success Manager to own partner experience from launch onward. You will be the main point of contact, handling integration knowledge and use cases, while maintaining strong relationships and high‑quality technical support.

In this role you will triage issues, reproduce bugs, and work with engineering to diagnose and resolve problems. You’ll monitor usage and partner health, schedule regular check‑ins, and lead roadmap conversations to anticipate needs.

Qualifications

• Experience owning technical relationships with enterprise partners.
• Experience managing a book of accounts with proactive follow-ups and status updates.
• Comfort with APIs, docs, logs, and error responses to reproduce issues.
• Ability to translate technical constraints for business stakeholders and vice-versa.

Responsibilities

• A portfolio of enterprise partners as their primary contact from launch onward.
• First-line technical support: triage, reproduce, diagnose, resolve what you can, and escalate with detail for engineering.
• Health monitoring across usage, volume, and error patterns to catch problems early.
• Maintain partner relationships with regular check-ins and roadmap conversations to anticipate changes.
• Provide a feedback loop from partners back into product and engineering.

Skills

Technical account management

Customer success

Solutions engineering

Technical support

Job description

Partner Success Manager

Department: Partner Experience

Location: Birmingham, San Francisco

Employment Type: FullTime

Partner Success Manager

Location: Birmingham, AL (in office)

Type: Full time

Compensation:

Travel: ~15% to partner locations

• San Francisco: 85k Base + $30K annual bonus potential

• Birmingham: $75K base + $30K annual bonus potential

Who We Are

We believe the future of technology is a conversation, not a click. Linq builds the infrastructure that lets businesses talk to customers through AI — in the channels where conversations are already happening: iMessage, RCS, SMS, and voice.

We're a small team, we ship code every single day, and we're just getting started.

The Role

This role owns partners after launch and throughout their experience with us. Once a partner is live, you become their main point of contact and know their integration and use cases inside and out.

Your responsibilities are focused on providing a high level of support and fostering real relationships. Partners lean on you when something goes wrong and when they're looking to do more with us. You'll own communication, understanding their needs, and staying with it until everything is handled. You'll need the technical acumen to reproduce issues and get far enough into a problem that engineering receives a diagnosis rather than a forwarded message. Relationships matter just as much as technical support and you’ll build through regular check‑ins, roadmap conversations, and enough trust that partners tell you what's actually happening.

What You'll Do

• A portfolio of enterprise partners as their primary point of contact and owner of their experience with us from launch onward

• First-line technical support: triage, reproduce, diagnose, resolve what you can, and escalation with enough detail that engineering can respond as needed

• Health monitoring across usage, volume, and error patterns so problems get caught before a partner reports them

• Partner relationships, including a consistent check-in cadence, roadmap conversations about what they're building next, and enough presence that you hear about changes on their side before they turn into requests

• The feedback loop from partners back into product and engineering as you’ll be closest to the experience

You Might Be a Fit If You Have

• Experience owning technical relationships, such as technical account management, customer success at a technical product, solutions engineering, or technical support

• Experience running the work across a book of accounts, keeping open threads, follow-ups, and commitments moving without anyone chasing you for status

• Comfort with APIs, docs, logs, and error responses, enough to reproduce an issue yourself rather than forward it

• The ability to explain a technical constraint to a business stakeholder and a business constraint to an engineer

Bonus

• Experience with a conversational or messaging platform

• Supporting API or developer‑facing products

• An early‑stage company where the support function was still being defined

Why Linq

• Health/Dental/Vision insurance

• Flexible PTO

• 401(k)

• Wellness stipend, book stipend, professional development opportunities

• Direct access to leadership. We're a small team solving real problems with no layers of bureaucracy between you and the work