Strategic Partner Success Manager

LINQ; Birmingham (AL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

401(k)

Wellness stipend

Book stipend

Professional development opportunities

Direct access to leadership

Job summary

Linq in Birmingham, AL, is seeking a Partner Success Manager to own partner relationships from launch onward. You will be the main point of contact, ensuring successful integrations and adoption, and coordinating with engineering when issues arise.

This role requires a technical mindset and a talent for building trust with partners through proactive communication. Travel is about 15% to partner locations; the position offers a base salary with performance bonus potential.

Qualifications

• Experience owning technical relationships with customers.
• Ability to manage a book of accounts with proactive follow-ups.
• Comfort with APIs, logs, and reproducing issues.
• Ability to explain technical and business constraints to different stakeholders.

Responsibilities

• Act as primary point of contact for a portfolio of enterprise partners from launch onward.
• Triage, reproduce, diagnose, and resolve technical issues; escalate with sufficient detail to engineering.
• Monitor health metrics across usage, volume, and errors to catch problems early.
• Maintain partner relationships with regular check-ins and roadmap discussions.
• Channel partner feedback into product and engineering to improve the experience.

Skills

Technical relationships

APIs & logs

Cross-functional collaboration

Problem reproduction

Customer focus

Tools

N/A

Job description

Linq in Birmingham, AL, is seeking a Partner Success Manager to own partner relationships from launch onward. You will be the main point of contact, ensuring successful integrations and adoption, and coordinating with engineering when issues arise.

This role requires a technical mindset and a talent for building trust with partners through proactive communication. Travel is about 15% to partner locations; the position offers a base salary with performance bonus potential.