Enterprise Order Enablement Specialist

Spectrum Business; Baton Rouge (LA); On-site; USD 70,000 - 95,000; Full time

Job summary

Spectrum Business in Baton Rouge is seeking an Enterprise Order Implementation Specialist to lead complex order management initiatives, coordinate solutions, and ensure compliance with established processes. The role involves in-person and digital interactions within a fast-paced office environment.

The ideal candidate has 2+ years of troubleshooting voice/data, strong technical writing, and experience with Salesforce and ticketing systems.

Qualifications

• Two or more years of troubleshooting voice or data issues with end-users and voice or data communication experience.
• Two or more years of technical writing, creating business processes and maintaining documentation for end-users and project management experience.
• English communication skills.

Responsibilities

• Lead process alignments to accurately complete order management projects.
• Resolve complex issues as they relate to orders, initiatives or assigned projects.
• Support sellers and boundary partners by answering questions and providing order implementation assistance.

Skills

Troubleshooting voice/data issues

Technical writing

Project management

English communication

Education

Associate degree or equivalent experience

Tools

Salesforce

Microsoft Office

Ticketing systems

PRI/T1 Trunking

Job description

Spectrum Business in Baton Rouge is seeking an Enterprise Order Implementation Specialist to lead complex order management initiatives, coordinate solutions, and ensure compliance with established processes. The role involves in-person and digital interactions within a fast-paced office environment.

The ideal candidate has 2+ years of troubleshooting voice/data, strong technical writing, and experience with Salesforce and ticketing systems.