EOC Specialist: Real-Time IT Monitoring & Incident Response

TechnoSmarts, Inc.; Sunset Hills (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology firm in Sunset Hills, Missouri, is seeking an Enterprise Operations Center (EOC) Specialist to monitor and maintain its technology infrastructure, ensuring optimal performance and availability. Key responsibilities include troubleshooting incidents, documenting changes, generating performance reports, and collaborating with IT teams. The ideal candidate should have at least 2 years of IT operations experience and relevant education. This is an in-office position requiring shift work, including evenings and weekends.

Qualifications

• Minimum of 2 years of experience in IT operations or a related role.

Responsibilities

• Continuously monitor technology systems, servers, and applications.
• Respond to incidents, perform initial troubleshooting, and escalate issues.
• Diagnose and resolve technology problems, including connectivity issues.
• Maintain accurate records of incidents, changes, and resolutions.
• Generate and analyze technology performance reports.
• Work closely with other IT teams for seamless technology operations.
• Stay updated with the latest technologies and best practices.

Skills

Analytical skills

Problem-solving abilities

Communication skills

Interpersonal skills

Attention to detail

Proficiency in technology monitoring tools

Education

Associate or bachelor's degree in computer science or IT

Tools

CCNA

CompTIA Network+

CompTIA A+

ITIL

Microsoft certifications

Job description

A technology firm in Sunset Hills, Missouri, is seeking an Enterprise Operations Center (EOC) Specialist to monitor and maintain its technology infrastructure, ensuring optimal performance and availability. Key responsibilities include troubleshooting incidents, documenting changes, generating performance reports, and collaborating with IT teams. The ideal candidate should have at least 2 years of IT operations experience and relevant education. This is an in-office position requiring shift work, including evenings and weekends.