Enterprise Onboarding Lead, Identity Solutions

Idme; McLean (VA); On-site; USD 175,000 - 205,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off

Job summary

ID.me is seeking an experienced Customer Onboarding Manager to lead implementations for enterprise customers, guiding kickoff through launch and ensuring long-term success across technical, legal, and executive stakeholders.

You will coordinate with Product, Engineering, Compliance, and Support to deliver tailored solutions, identify risks early, and maintain clear communication with all parties throughout the onboarding lifecycle. Mountain View and other offices.

Qualifications

• 5+ years of experience in onboarding, implementation, or program/project management roles.
• Experience supporting enterprise or strategic accounts with long implementation cycles and multi-stakeholder environments.
• Strong organizational and problem-solving skills; comfortable managing multiple projects simultaneously.
• Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
• Familiarity with tools such as Google Workspace, Jira, Rocketlane, and CRM platforms like Salesforce.

Responsibilities

• Serve as the primary point of contact during onboarding, ensuring customers feel supported and informed at every stage.
• Lead end-to-end implementation projects—developing project plans, defining success criteria, and managing timelines to keep stakeholders aligned.
• Collaborate with internal teams (Product, Engineering, Compliance, Customer Support) to deliver solutions that meet customer needs.
• Identify risks and blockers early, escalate when needed, and drive resolutions that keep projects on track.
• Educate customers on ID.me’s platform, tools, best practices, and support resources to ensure successful adoption.
• Facilitate stakeholder communications and manage expectations throughout the onboarding lifecycle.
• Document onboarding activities and lessons learned, contributing to the continuous improvement of onboarding frameworks and resources.

Skills

Onboarding management

Project management

Stakeholder management

Communication

CRM tools

Tools

Google Workspace

Jira

Rocketlane

Salesforce

Job description

ID.me is seeking an experienced Customer Onboarding Manager to lead implementations for enterprise customers, guiding kickoff through launch and ensuring long-term success across technical, legal, and executive stakeholders.

You will coordinate with Product, Engineering, Compliance, and Support to deliver tailored solutions, identify risks early, and maintain clear communication with all parties throughout the onboarding lifecycle. Mountain View and other offices.