Enterprise Onboarding & Engagement Specialist (Onsite NY)

Provn Inc.; New York (NY); Presencial; USD 80.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

Equity package

401k

In-office snacks & team lunches

Descripción de la vacante

Levelpath is hiring a Customer Engagement Specialist in New York. You will be on the frontline of customer onboarding, configuration, testing, and ongoing support, partnering with Solutions Consultants on implementations.

The role offers growth into senior positions and exposure to enterprise-scale workflows. You’ll work with executives, procurement teams, and end users, leveraging your SaaS experience to drive customer health, document best practices, and scale processes.

Formación

• 4+ years in a direct customer-facing or customer management role.
• B2B SaaS experience in a fast-paced environment, managing multiple workstreams at once.
• Hands-on experience inside the tools you've supported, such as building workflows or configuring fields yourself.
• Strong written and verbal communication across documentation and conversations.

Responsabilidades

• Join customer calls during builds and testing, and present to customers with confidence.
• Configure the platform, own the assigned workstreams, and collaborate with Solutions Consultants.
• Respond to support tickets, guide users through the product, and resolve issues.
• Identify bugs and report them to Product and Engineering, follow up in daily syncs.
• Write product documentation, training materials, and best practice guides for customers and teammates.

Conocimientos

Customer-facing

B2B SaaS

Multi-workstreams

Product training

Strong communication

Travel availability

Educación

BA/BS

Herramientas

Zendesk

Salesforce

Descripción del empleo

Levelpath is hiring a Customer Engagement Specialist in New York. You will be on the frontline of customer onboarding, configuration, testing, and ongoing support, partnering with Solutions Consultants on implementations.

The role offers growth into senior positions and exposure to enterprise-scale workflows. You’ll work with executives, procurement teams, and end users, leveraging your SaaS experience to drive customer health, document best practices, and scale processes.