Customer Engagement & Onboarding Specialist

Provn Inc.; Chicago (IL); Híbrido; USD 55.000 - 85.000; Jornada completa

Descripción de la vacante

Levelpath is seeking a Customer Engagement Specialist in Chicago to help configure, test, onboard, and support users of our AI procurement platform. You will work closely with Product, Solutions Consultants, and customers to ensure a smooth implementation and ongoing success.

The role offers growth as you become a product expert and a trusted advisor for customer health. You will start remotely and transition to an in-office role in Chicago as Levelpath establishes its office.

Formación

Responsabilidades

• Join customer calls during builds and testing and present to customers with confidence.
• Configure the platform, make changes, and own the workstreams assigned to you, working alongside Solutions Consultants on implementations.
• Be the first touch point for users who get stuck: answer support tickets and guide them through the product.

Descripción del empleo

Levelpath is seeking a Customer Engagement Specialist in Chicago to help configure, test, onboard, and support users of our AI procurement platform. You will work closely with Product, Solutions Consultants, and customers to ensure a smooth implementation and ongoing success.

The role offers growth as you become a product expert and a trusted advisor for customer health. You will start remotely and transition to an in-office role in Chicago as Levelpath establishes its office.