Enterprise MSP & CSM Program Manager (Hybrid)

Pyramid Consulting, Inc; Phoenix (AZ); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance (medical, dental, &/v

Unlimited vacation

401(k) plan

Job summary

Pyramid Consulting, Inc. is seeking a CSM/MSP Manager in Phoenix, AZ, to lead enterprise client engagement and coordinate between Client Services and Sales teams. The role focuses on growing the MSP/VMS footprint and delivering delivery excellence.

The ideal candidate brings program management and stakeholder management experience, a strong grasp of contingent workforce operations, and a proven track record in large enterprise staffing programs. Hybrid work arrangement is offered.

Qualifications

• 3–6 years of experience in program management, client services, strategic account management, or workforce solutions.
• Experience managing large enterprise staffing programs through MSP/VMS environments, especially Big Tech.
• Strong understanding of contingent workforce management and staffing operations.

Responsibilities

• MSP relationship management: build and maintain relationships with MSP Program Managers, Talent Advisors, Client Hiring Managers, and executives.
• Conduct governance meetings, Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and executive reviews to discuss performance and initiatives.
• Oversee end-to-end client services operations supporting contingent workforce hiring across multiple business units.
• Partner with Client Success Managers, Delivery Managers, Recruiting Teams, Sales, and Operations to fulfill client requirements.
• Lead cross-functional initiatives to improve recruiting efficiency, submission quality, interview ratios, fill rates, and overall program performance.
• Identify opportunities to expand staffing categories and increase Pyramid's share of business; build strategic relationships with client and MSP leadership.
• Own program governance, operational processes, and continuous improvement; monitor KPIs, SLAs, and scorecards; ensure compliance with policies and regulatory standards.

Skills

Program management

Client services

Stakeholder management

Workforce solutions

MSP/VMS experience

Contingent workforce management

Job description

Pyramid Consulting, Inc. is seeking a CSM/MSP Manager in Phoenix, AZ, to lead enterprise client engagement and coordinate between Client Services and Sales teams. The role focuses on growing the MSP/VMS footprint and delivering delivery excellence.

The ideal candidate brings program management and stakeholder management experience, a strong grasp of contingent workforce operations, and a proven track record in large enterprise staffing programs. Hybrid work arrangement is offered.