Hybrid MSP Project Delivery Leader

Cortavo; Atlanta (GA); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

Health benefits

Hybrid work schedule

Company cell phone plan

Job summary

Cortavo in Atlanta, GA, is seeking a Project Management Leader to steer the PM team and ensure successful customer implementations and professional services projects. This hands-on leader will coach the team, remove blockers, and improve operational processes while monitoring project health.

You will partner with Engineering, Service Desk, Client Success, Sales, and Billing to deliver an exceptional customer experience and escalate issues as needed. Reports to the Chief of Staff.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of project management experience in an MSP, IT services, or technology consulting environment.
• 2+ years leading or mentoring project managers or project coordinators.
• Proven experience managing multiple concurrent customer implementations.
• Strong understanding of managed services delivery and customer onboarding.
• Excellent organizational, communication, and leadership skills.
• Ability to prioritize competing demands in a fast-paced environment.

Responsibilities

• Lead, coach, and develop the Project Management team through regular 1:1s, performance feedback, and career development.
• Set clear expectations, priorities, and performance goals for Project Management team.
• Conduct hiring, onboarding, performance evaluations, and corrective action as needed.
• Foster a culture of ownership, accountability, collaboration, and continuous improvement.
• Balance workloads and ensure projects are appropriately assigned.
• Oversee the successful execution of customer projects, including onboarding, migrations, upgrades, security implementations, relocations, and hardware deployments.
• Serve as the primary escalation point for implementation issues and ensure customer expectations are managed throughout delivery.
• Monitor the health of the project portfolio and proactively identify risks, review plans, budgets, and resources.
• Conduct post-project reviews to identify lessons learned and process improvements; remove blockers and elevate issues when appropriate.
• Standardize project documentation, templates, and workflows; drive adherence to PM processes and SOPs.
• Partner with leadership on resource planning and project forecasting.

Skills

Project management

People leadership

MSP knowledge

Stakeholder communication

Prioritization

Education

Bachelor's degree or equivalent experience

Tools

Halo PSA

Microsoft 365

Azure

Job description

Cortavo in Atlanta, GA, is seeking a Project Management Leader to steer the PM team and ensure successful customer implementations and professional services projects. This hands-on leader will coach the team, remove blockers, and improve operational processes while monitoring project health.

You will partner with Engineering, Service Desk, Client Success, Sales, and Billing to deliver an exceptional customer experience and escalate issues as needed. Reports to the Chief of Staff.