Enterprise Merchant Services Implementation Lead

JPMorgan Chase & Co.; Tempe (AZ); Presencial; USD 100 000 - 150 000; Tempo integral

Resumo da oferta

JPMorganChase is seeking an Implementation Manager to lead complex onboarding for strategic merchants in enterprise merchant services. You will own delivery plans, coordinate cross-functional teams, and drive initiatives from kickoff to launch with clear risk management and stakeholder communication.

You will partner with clients and internal teams to plan delivery, resolve blockers, and continuously improve execution.

Qualificações

• Minimum 5 years’ experience leading complex client implementations, onboarding, or integration projects in payments, fintech, or commerce platforms.
• Working knowledge of payment processing and merchant services concepts (e.g., transaction flows, settlement, disputes/chargebacks, reconciliation)
• Experience applying project management practices, including scope management, timeline planning, and dependency tracking
• Ability to communicate status, risks, and tradeoffs clearly to stakeholders across levels of seniority
• Demonstrated ability to manage multiple workstreams in a deadline-driven environment
• Demonstrated structured problem-solving skills to diagnose issues and drive resolution to closure
• Experience partnering cross-functionally to align priorities and deliver outcomes (e.g., product, technology, operations, risk)
• Proficiency with reporting and analysis tools (e.g., Excel, Tableau) and collaborative documentation practices
• Ability to de-escalate issues by clarifying facts, aligning owners, and driving next steps
• Ability to adapt delivery plans in changing environments while maintaining accountability and transparency

Responsabilidades

• Lead end-to-end client implementations from kickoff through launch, aligning scope, timelines, and success criteria
• Build and maintain implementation plans, milestone tracking, and status reporting for internal and client stakeholders
• Facilitate client and internal working sessions to drive decisions, remove blockers, and maintain delivery momentum
• Coordinate cross-functional teams (e.g., sales, relationship, product, technology, operations, risk) to execute onboarding activities
• Identify risks, issues, and dependencies early; escalated appropriately and drive timely resolution
• Create clear written communications, including status updates, executive summaries, and escalation materials
• Improve implementation execution by identifying process gaps, proposing solutions, and standardizing repeatable practices
• Support change initiatives that enhance client experience, automation, and operational efficiency
• Ensure implementation activity aligns with applicable controls, operational requirements, and governance expectations
• Maintain accurate documentation of plans, decisions, and deliverables to support transparency and auditability
• Contribute to team learning through knowledge sharing, training participation, and continuous improvement efforts

Conhecimentos

Leading complex client implementations

Payment processing knowledge

Project management

Communication with stakeholders

Cross-functional collaboration

Problem solving

Reporting & analytics (Excel/Tableau)

Risk & dependency management

Descrição da oferta de emprego

JPMorganChase is seeking an Implementation Manager to lead complex onboarding for strategic merchants in enterprise merchant services. You will own delivery plans, coordinate cross-functional teams, and drive initiatives from kickoff to launch with clear risk management and stakeholder communication.

You will partner with clients and internal teams to plan delivery, resolve blockers, and continuously improve execution.