Vice President Implementation Manager - Enterprise Merchant Services

JPMorganChase; Tempe (AZ); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorganChase is seeking an Implementation Manager for enterprise merchant services onboarding. You will lead complex client implementations, plan delivery with cross-functional teams, and manage risks to ensure on-time launches.

You will partner with clients and internal stakeholders to drive scalable, efficient processes through the end-to-end lifecycle. The role emphasizes structured problem-solving, ownership, and measurable impact on the client experience.

Qualifications

• Minimum 5 years' experience leading complex client implementations, onboarding, or integration projects in payments, fintech, or commerce platforms.
• Working knowledge of payment processing and merchant services concepts (e.g., transaction flows, settlement, disputes/chargebacks, reconciliation).
• Experience applying project management practices, including scope management, timeline planning, and dependency tracking.
• Ability to communicate status, risks, and tradeoffs clearly to stakeholders across levels of seniority.
• Demonstrated ability to manage multiple workstreams in a deadline-driven environment.

Responsibilities

• Lead end-to-end client implementations from kickoff through launch, aligning scope, timelines, and success criteria.
• Build and maintain implementation plans, milestone tracking, and status reporting for internal and client stakeholders.
• Facilitate client and internal working sessions to drive decisions, remove blockers, and maintain delivery momentum.
• Coordinate cross-functional teams to execute onboarding activities.
• Identify risks, issues, and dependencies early; elevate appropriate and drive timely resolution.
• Create clear written communications, including status updates, executive summaries, and escalation materials.
• Improve implementation execution by identifying process gaps, proposing solutions, and standardizing repeatable practices.
• Support change initiatives that enhance client experience, automation, and operational efficiency.
• Ensure implementation activity aligns with applicable controls, operational requirements, and governance expectations.
• Maintain accurate documentation of plans, decisions, and deliverables to support transparency and auditability.
• Contribute to team learning through knowledge sharing, training participation, and continuous improvement efforts.

Skills

Client onboarding

Program management

Cross-functional leadership

Stakeholder communication

Risk management

Data analysis

Tools

Excel

Tableau

OpenAPI/Swagger

GitHub

Job description

Job Description

Build end-to-end implementation experiences that help enterprise merchants launch and grow with confidence. In this role, you will lead complex onboarding and integration work, align cross-functional teams, and keep delivery on track from kickoff through launch. You will partner closely with clients and internal stakeholders to resolve issues quickly and improve how we execute at scale. If you enjoy ownership, structured problem-solving, and measurable impact, this role offers meaningful opportunities to shape the client experience.

Job Description

Build end-to-end implementation experiences that help enterprise merchants launch and grow with confidence. In this role, you will lead complex onboarding and integration work, align cross-functional teams, and keep delivery on track from kickoff through launch. You will partner closely with clients and internal stakeholders to resolve issues quickly and improve how we execute at scale. If you enjoy ownership, structured problem-solving, and measurable impact, this role offers meaningful opportunities to shape the client experience. As an Implementation Manager in the enterprise merchant services onboarding team, you lead complex client implementations and onboarding activity for strategic merchants. You partner with clients and internal teams to plan delivery, manage risks and dependencies, and drive consistent execution. You help improve operational effectiveness by identifying gaps, simplifying processes, and strengthening communication throughout the implementation lifecycle.

Job Responsibilities

• Lead end-to-end client implementations from kickoff through launch, aligning scope, timelines, and success criteria
• Build and maintain implementation plans, milestone tracking, and status reporting for internal and client stakeholders
• Facilitate client and internal working sessions to drive decisions, remove blockers, and maintain delivery momentum
• Coordinate cross-functional teams (e.g., sales, relationship, product, technology, operations, risk) to execute onboarding activities
• Identify risks, issues, and dependencies early; elevate appropriate and drive timely resolution
• Create clear written communications, including status updates, executive summaries, and escalation materials
• Improve implementation execution by identifying process gaps, proposing solutions, and standardizing repeatable practices
• Support change initiatives that enhance client experience, automation, and operational efficiency
• Ensure implementation activity aligns with applicable controls, operational requirements, and governance expectations
• Maintain accurate documentation of plans, decisions, and deliverables to support transparency and auditability
• Contribute to team learning through knowledge sharing, training participation, and continuous improvement efforts

Required Qualifications, Capabilities And Skills

• Minimum 5 years' experience leading complex client implementations, onboarding, or integration projects in payments, fintech, or commerce platforms
• Working knowledge of payment processing and merchant services concepts (e.g., transaction flows, settlement, disputes/chargebacks, reconciliation)
• Experience applying project management practices, including scope management, timeline planning, and dependency tracking
• Ability to communicate status, risks, and tradeoffs clearly to stakeholders across levels of seniority
• Demonstrated ability to manage multiple workstreams in a deadline-driven environment
• Demonstrated structured problem-solving skills to diagnose issues and drive resolution to closure
• Experience partnering cross-functionally to align priorities and deliver outcomes (e.g., product, technology, operations, risk)
• Proficiency with reporting and analysis tools (e.g., Excel, Tableau) and collaborative documentation practices
• Experience producing clear written deliverables (e.g., project plans, runbooks, stakeholder updates)
• Ability to de-escalate issues by clarifying facts, aligning owners, and driving next steps
• Ability to adapt delivery plans in changing environments while maintaining accountability and transparency

Preferred Qualifications, Capabilities And Skills

• Familiarity with API documentation tooling and formats (e.g., OpenAPI/Swagger, YAML, JSON)
• Familiarity with version control and collaboration workflows (e.g., GitHub)
• Familiarity with process improvement methods (e.g., Lean, Six Sigma)
• Exposure to automation and analytics use cases that improve onboarding or implementation outcomes
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.