Payments Implementation VP: Client Onboarding

JPMorgan Chase; Tempe (AZ); On-site; USD 180,000 - 240,000; Full time

Job summary

JPMorganChase in Tempe, AZ seeks a Technical Implementations Vice President to lead complex client onboarding and integrations on the Stratus or Tandem platforms. You will guide certifications, work with strategic merchants, and drive seamless go-lives with cross-functional teams.

As a senior individual contributor, you will own technical delivery, mentor junior staff, and shape client experiences through clear communication and decisive action. This role offers visibility and meaningful impact.

Qualifications

• 5+ years of experience in the payments industry.
• Expertise in the Stratus or Tandem payment platform.
• Experience leading client certification processes and/or complex client integration projects.
• Strong understanding of payment network connectivity and related protocols.
• Demonstrated ability to take ownership and drive issues to resolution.
• Strong technical consulting, troubleshooting, and analytical problem-solving skills.
• Ability to understand and document complex technical requirements and specifications.
• Strong written and verbal communication skills, with professional presence in client-facing settings.
• Ability to manage escalations with urgency, empathy, and composure.
• Proven ability to collaborate effectively with cross-functional partners and senior stakeholders.

Responsibilities

• Lead end-to-end client integration certification and testing activities for your assigned portfolio
• Advise clients on technical integration approaches, requirements, and readiness milestones
• Translate complex client requirements into clear plans, actions, and follow-ups across stakeholders
• Coordinate with internal partners to resolve technical issues and unblock progress quickly
• Track risks, issues, and dependencies, and communicate status with clarity and accuracy
• Manage multiple high-priority workstreams with prompt turnaround times and strong attention to detail
• Maintain strong client relationships through proactive engagement and reliable delivery
• Facilitate discussions with senior client and internal stakeholders, including de-escalation when needed
• Support scheduled go-live activities, including occasional work outside standard business hours
• Assist clients after hours during go-live-related emergencies tied to certification and testing
• Contribute to special projects and help evolve team workflows, measures, and operating practices

Skills

Payments industry

Stratus/Tandem

Client certification

Network connectivity

Ownership mindset

Technical consulting

Requirements documentation

Client-facing comms

Escalation management

Cross-functional collaboration

Tools

Stratus platform

Tandem platform

Job description

JPMorganChase in Tempe, AZ seeks a Technical Implementations Vice President to lead complex client onboarding and integrations on the Stratus or Tandem platforms. You will guide certifications, work with strategic merchants, and drive seamless go-lives with cross-functional teams.

As a senior individual contributor, you will own technical delivery, mentor junior staff, and shape client experiences through clear communication and decisive action. This role offers visibility and meaningful impact.