Enterprise IT Systems Support Engineer II

Ashley Furniture Industries; Advance (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Ashley Furniture Industries seeks an experienced IT Tech II to support enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail and Back Office operations in Advance, NC. The role emphasizes advanced troubleshooting, documentation, and implementing technical solutions.

Responsibilities include managing the IT ticketing system, supporting Windows/Mac/Linux environments, configuring mobile devices, printers, and network infrastructure, as well as imaging and deploying

Qualifications

• Associate degree in Computer Science/Information Systems or equivalent experience.
• 3 years endpoint technical support experience.

Responsibilities

• Provide technical support for enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail and Back Office operations.
• Manage IT ticketing system for hardware/software issues and support multi-platform environments (Windows, Apple, Linux).
• Configure and troubleshoot mobile devices and scanners; install and maintain printer systems (Laser, Thermal, Check, Badge).
• Perform desktop/laptop/tablet imaging and deployment; software installation and configuration; asset and inventory tracking; network infrastructure support; vendor liaison and coordination.
• Maintain knowledge base documentation; implement process improvements; follow escalation procedures; monitor warranty periods; track IT assets.

Skills

Strong communication abilities

Problem-solving expertise

Time management

Documentation proficiency

Customer service focus

Team collaboration

Education

Associate degree in Computer Science/Information Systems

Tools

Windows

macOS

Linux

Printer systems

Mobile device management

Job description

Ashley Furniture Industries seeks an experienced IT Tech II to support enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail and Back Office operations in Advance, NC. The role emphasizes advanced troubleshooting, documentation, and implementing technical solutions.

Responsibilities include managing the IT ticketing system, supporting Windows/Mac/Linux environments, configuring mobile devices, printers, and network infrastructure, as well as imaging and deploying