Enterprise IT Support Engineer II

Ashley Furniture Industries

Brandon (FL)

On-site

USD 45,000 - 65,000

Full time

6 days ago

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Job summary

Ashley Furniture Industries seeks an experienced Tech II to provide enterprise-wide IT support across Manufacturing, Distribution, and Retail operations from Brandon/Lakeland, FL. The role emphasizes troubleshooting, documentation, and cross-functional collaboration.

You will manage endpoints, deploy imaging, configure software, and maintain printers and mobile devices while ensuring service quality and process improvements.

Qualifications

Associate degree or equivalent experience in Computer Science/Information Systems.
3+ years endpoint technical support experience.

Responsibilities

Manage IT ticketing system for hardware/software issues
Support multi-platform environments (Windows, Apple, Linux)
Configure and troubleshoot mobile devices and scanners
Install and maintain printer systems (Laser, Thermal, Check, Badge)
Network cable installation and maintenance
Desktop/laptop/tablet imaging and deployment
Software installation and configuration
Asset and inventory tracking
Network infrastructure support
Vendor liaison and coordination
Maintain knowledge base documentation
Implement process improvements
Follow escalation procedures
Monitor warranty periods
Track IT assets

Skills

Endpoint support

Customer service

Troubleshooting

Time management

Documentation

Team collaboration

Mobile device management

Education

Associate degree in Computer Science/Information Systems

Tools

Windows OS

macOS

Linux

Job description

You will manage endpoints, deploy imaging, configure software, and maintain printers and mobile devices while ensuring service quality and process improvements.

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