Enterprise IT Support Technician – Secret Clearance

draper; Cambridge (MA); Sur place; USD 104 000 - 128 000; Plein temps

Résumé du poste

Draper in Cambridge, MA is seeking an IT Project Technician to provide technical support to clients and internal teams. The role troubleshoots hardware, performs installs and repairs, coordinates computer moves, and maintains relationships with vendors and information services teams in a fast-paced, enterprise environment.

Candidates should have a strong IT background, excellent communication, and the ability to work with multiple stakeholders.

Qualifications

• High school diploma with IT certifications preferred.
• 10+ years of relevant IT support experience.
• ITIL familiarity and strong communication with vendors.

Responsabilités

• Troubleshoot and repair computer equipment and peripherals.
• Coordinate procurement and installation of peripherals.
• Manage, maintain and purchase computer inventory as per policy.
• Provide root cause analysis and collaborate with other departments.
• Develop and maintain documentation and SOPs.

Connaissances

Troubleshooting

Customer service

Communication

Org skills

ITIL familiarity

Formation

High school diploma

CompTIA A+

Microsoft Certified Professional

Degree in Information Technology or Computer Science

Description du poste

Draper in Cambridge, MA is seeking an IT Project Technician to provide technical support to clients and internal teams. The role troubleshoots hardware, performs installs and repairs, coordinates computer moves, and maintains relationships with vendors and information services teams in a fast-paced, enterprise environment.

Candidates should have a strong IT background, excellent communication, and the ability to work with multiple stakeholders.