IT Project Technician

Draper Labs; Cambridge (MA); Presencial; USD 104.000 - 128.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Security clearance support

Office in Cambridge

Descripción de la vacante

Draper is seeking an IT Project Technician to provide top-tier hardware and desktop support in our Cambridge, MA offices. You will troubleshoot, repair, and install computer equipment, coordinate moves, and work with vendors to manage warranties and procure peripherals.

Strong ITIL knowledge and a customer-service mindset are essential in our fast-paced enterprise environment. You will develop documentation, maintain SOPs, and help plan hardware refreshes while liaising with information services

Formación

• High school diploma and IT certifications like CompTIA A+ or Microsoft Certified Professional preferred, or degree in Information Technology or Computer Science.
• Minimum 10 years of relevant IT experience.
• Experience with Windows operating systems and corporate computing environments.
• Knowledge of ITIL standards and enterprise IT service management.

Responsabilidades

• Troubleshoot and repair computer equipment and peripherals.
• Coordinate procurement and installation of peripherals.
• Plan hardware refreshes and equipment procurement.
• Manage computer inventory and moves with stakeholders.
• Provide root cause analyses and remediate issues with teams.
• Maintain documentation and SOPs.

Conocimientos

Oral and written communication

Interpersonal skills

Deadline oriented

Detail oriented

Problem solving

Windows proficiency

Customer service

Technical expertise

Educación

High school diploma or IT degree

Descripción del empleo

Overview:

Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit www.draper.com.

Job Description Summary:

The IT Project Technician provides technical support to clients and customers. Troubleshoots and resolves hardware failures, performs installations and repairs, and coordinates replacements. The IT Project Technician coordinates computer moves within the corporate office. Provides top-tier corporate computing systems support. Develops and maintains relationships with vendors, business partners, clients and information services teams. This position requires organizational skills to be successful in a fast-paced, demanding environment. Also, strong customer service skills and a technical background within a dynamic IT environment. He/she must be a well-organized, systematic problem-solver with a proven ability to communicate ideas. Large enterprise IT delivery and familiarity with ITIL standards are required to ensure Draper continues to provide best in class services to our business customers.

Job Description:

Duties/Responsibilities

• Troubleshoot and repair computer equipment and peripherals devices

• Work with vendors to facilitate warranty and non-warranty part replacements for computer equipment

• Coordination of the procurement and installation of computer-related peripherals

• Perform coordination of proactive and preventative maintenance of business systems.

• Assist in planning of hardware refreshes and equipment procurement

• Manage, maintain and purchase computer inventory following company's procurement and inventory management practices

• Work with business partners and customers to manage and facilitate equipment moves

• Provide root cause analysis of current issues and work with other department staff to remediate quickly and efficiently

• Manage relationships with vendors providing products, solutions and/or services to Draper IT needs.

• Effectively manage and update work queue through IT Service Management tool

• Develop and maintain overall documentation and Standard Operating Procedures.

Skills/Abilities

• Oral and written communication skills.

• Interpersonal skills

• Ability to meet deadlines.

• Detail oriented.

• Problem-solving skills.

• Proficiency with Microsoft Operating Systems and applications.

• Customer service skills.

• Interpersonal skills

• Technical expertise.

Education

• High school diploma and industry certifications like CompTIA A+ or Microsoft Certified Professional are preferred or a degree in Information Technology or Computer Science.

Experience

• A minimum of 10 years of relevant experience is required.

Additional Job Description:

Applicants selected for this position will be required to obtain and maintain a US government security clearance.

Active Secret Clearance is required.

Job Location - City:

Cambridge

Job Location - State:

Massachusetts

Job Location - Postal Code:

02139-3563

Salary

The US base salary range for this full-time position is $55.80 - $55.80.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Union ranges will be in compliance with the collective bargaining agreement's approved rates by location and role. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and does not include bonuses or benefits.

Benefits and Perks

Our work is very important to us, but so is our life outside of work. Draper supports many programs to improve work-life balance including workplace flexibility, employee clubs ranging from photography to yoga, health and finance workshops, off site social events and discounts to local museums and cultural activities.

Equal Opportunity Statement

Draper is committed to creating an inclusive environment. We understand the value of inclusivity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, or genetic information. Draper is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [e-mail].