Senior IT Support & Systems Technician

The Charles Stark Draper Laboratory, Inc.; Cambridge (MA); On-site; USD 56,000 - 90,000; Full time

Benefits offered by this job

Workplace flexibility

Employee clubs: photography to yoga

Health and finance workshops

Off site social events

Discounts to local museums

Job summary

The Charles Stark Draper Laboratory, Inc. is seeking an IT Project Technician to provide top-tier corporate computing support in Cambridge, MA. The role involves troubleshooting hardware, coordinating moves, and maintaining relationships with vendors and partners in a fast-paced environment.

Applicants must have a strong technical background, excellent communication skills, and the ability to solve problems while meeting deadlines. A US government security clearance (Active Secret) is required.

Qualifications

• High school diploma or IT-related certification preferred.
• Experience in corporate IT support and customer service.
• Understanding of ITIL concepts is a plus.

Responsibilities

• Troubleshoot and repair computer equipment and peripherals.
• Coordinate procurement and installation of peripherals.
• Manage computer inventory and moves.
• Provide root cause analysis and collaborate with IT teams.
• Develop and maintain Standard Operating Procedures.
• Work with vendors for warranty and part replacements.
• Assist in hardware refresh planning.

Skills

IT support

Customer service

Communication skills

Problem solving

MS Windows/Office

Vendor coordination

Documentation

Education

High school diploma or IT degree

Job description

The Charles Stark Draper Laboratory, Inc. is seeking an IT Project Technician to provide top-tier corporate computing support in Cambridge, MA. The role involves troubleshooting hardware, coordinating moves, and maintaining relationships with vendors and partners in a fast-paced environment.

Applicants must have a strong technical background, excellent communication skills, and the ability to solve problems while meeting deadlines. A US government security clearance (Active Secret) is required.