IT Project Technician

Draper; Boston (MA); On-site; USD 110,000 - 122,000; Full time

Job summary

Draper in Cambridge, MA is seeking an IT Project Technician to provide technical support, troubleshoot hardware, and coordinate moves and replacements within a fast-paced enterprise IT environment.

The role emphasizes strong customer service, documentation, and adherence to ITIL standards while coordinating with vendors and information services teams. A Secret security clearance is required for this position.

Qualifications

• High school diploma or equivalent; IT certifications preferred.
• Degree in Information Technology or Computer Science preferred.
• CompTIA A+ or MCP/MCSA/MCSE certifications are a plus.

Responsibilities

• Troubleshoot and repair computer equipment and peripherals.
• Coordinate procurement and installation of computer-related peripherals.
• Perform coordination of proactive and preventative maintenance of business systems.
• Assist in planning hardware refreshes and equipment procurement.
• Manage, maintain and purchase computer inventory following procurement practices.
• Work with vendors and customers to manage equipment moves.
• Provide root cause analysis and remediation with other teams.
• Manage relationships with vendors and services for Draper IT needs.
• Update work queues through IT Service Management tooling.
• Develop and maintain documentation and SOPs.

Skills

Oral and written communication

Customer service

Problem-solving

Detail oriented

Microsoft Windows & Office

Interpersonal skills

Technical knowledge

Education

High school diploma or equivalent

Degree in Information Technology or Computer Science

Certifications such as CompTIA A+ or Microsoft Certified Professional (preferred)

Job description

Overview

Draper is an independent, nonprofit research and development company headquartered in Cambridge, MA. The 2,000+ employees of Draper tackle important national challenges with a promise of delivering successful and usable solutions. From military defense and space exploration to biomedical engineering, lives often depend on the solutions we provide. Our multidisciplinary teams of engineers and scientists work in a collaborative environment that inspires the cross-fertilization of ideas necessary for true innovation. For more information about Draper, visit www.draper.com.

Job Description Summary

The IT Project Technician provides technical support to clients and customers. Troubleshoots and resolves hardware failures, performs installations and repairs, and coordinates replacements. The IT Project Technician coordinates computer moves within the corporate office. Provides top-tier corporate computing systems support. Develops and maintains relationships with vendors, business partners, clients and information services teams. This position requires organizational skills to be successful in a fast-paced, demanding environment. Also, strong customer service skills and a technical background within a dynamic IT environment. He/she must be a well-organized, systematic problem-solver with a proven ability to communicate ideas. Large enterprise IT delivery and familiarity with ITIL standards are required to ensure Draper continues to provide best in class services to our business customers.

Duties/Responsibilities

• Troubleshoot and repair computer equipment and peripherals devices
• Work with vendors to facilitate warranty and non-warranty part replacements for computer equipment
• Coordination of the procurement and installation of computer-related peripherals
• Perform coordination of proactive and preventative maintenance of business systems.
• Assist in planning of hardware refreshes and equipment procurement
• Manage, maintain and purchase computer inventory following company’s procurement and inventory management practices
• Work with business partners and customers to manage and facilitate equipment moves
• Provide root cause analysis of current issues and work with other department staff to remediate quickly and efficiently
• Manage relationships with vendors providing products, solutions and/or services to Draper IT needs.
• Effectively manage and update work queue through IT Service Management tool
• Develop and maintain overall documentation and Standard Operating Procedures.

Skills/Abilities

• Oral and written communication skills.
• Interpersonal skills
• Ability to meet deadlines.
• Detail oriented.
• Problem-solving skills.
• Proficiency with Microsoft Operating Systems and applications.
• Customer service skills.
• Interpersonal skills.
• Technical expertise.

Education

• High school diploma and industry certifications like CompTIA A+ or Microsoft Certified Professional are preferred or a degree in Information Technology or Computer Science.

Experience

• A minimum of 10 years of relevant experience is required.

Additional Job Description

Applicants selected for this position will be required to obtain and maintain a US government security clearance. Active Secret Clearance is required.

Job Location - City

Cambridge

Job Location - State

Massachusetts

Job Location - Postal Code

02139-3563

The US base salary range for this full-time position is $55.80 - $55.80

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Union ranges will be in compliance with the collective bargaining agreement's approved rates by location and role. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and does not include bonuses or benefits.

Our work is very important to us, but so is our life outside of work. Draper supports many programs to improve work-life balance including workplace flexibility, employee clubs ranging from photography to yoga, health and finance workshops, off site social events and discounts to local museums and cultural activities.

Draper is committed to creating an inclusive environment. We understand the value of inclusivity and its impact on a high-performance culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, or genetic information. Draper is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact [e-mail].