Client IT Support Technician - Helpdesk & Security Focus

Personified Tech; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare packages

Generous paid time off

401K match

Cell phone stipend

Annual Learning and Development stipend

Job summary

Personified Tech is hiring a full-time Client Support Technician to manage technology operations for clients, focusing on helpdesk support via email and Slack.

The role involves configuring and maintaining SaaS platforms and providing support on-site in the DMV area. Ideal candidates will have at least two years of IT help desk experience, strong customer service skills, and a desire to work in a collaborative environment.

Great benefits include healthcare packages, generous PTO, and a 401K match.

Qualifications

• At least 2 years of Mac & Windows help desk experience or 3+ years in customer-facing roles.
• Proven track record of providing excellent customer service.
• Experience with Google Workspace and Slack is a plus.

Responsibilities

• Solve end user issues quickly and efficiently.
• Respond to tickets and maintain service notes.
• Perform troubleshooting across Windows/Mac OS and SaaS platforms.
• Install and configure client-approved software.

Skills

Customer service

Technical troubleshooting

SaaS support

Windows/Mac support

Tools

Google Workspace

Microsoft 365

Slack

Job description

Personified Tech is hiring a full-time Client Support Technician to manage technology operations for clients, focusing on helpdesk support via email and Slack.

The role involves configuring and maintaining SaaS platforms and providing support on-site in the DMV area. Ideal candidates will have at least two years of IT help desk experience, strong customer service skills, and a desire to work in a collaborative environment.

Great benefits include healthcare packages, generous PTO, and a 401K match.