Enterprise IT Support Specialist

City of Santa Monica; Santa Monica (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

The City of Santa Monica seeks an IT Support Specialist to provide routine to complex technical support for city computer systems, software, and telecom equipment. You will troubleshoot enterprise OS issues, assist with Windows, Intune, AD, and mobile devices, and respond to service desk requests via multiple channels.

You will deploy software images, perform installations and configurations, and help implement ITIL-based service desk practices while collaborating with vendors and internal teams.

Qualifications

• Education: Graduation from high school or the equivalent.
• Experience: One year of recent paid experience providing computer systems support involving troubleshooting of desktop operating systems and client/server software applications in an enterprise network environment.
• Licenses and Certificates: Possession of a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Possession of Microsoft Technology Associate (MTA) certification towards IT infrastructure track or a higher-level Microsoft Certified Professional certificate is desirable.
• Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.

Responsibilities

• Responds to service desk incidents and requests in-person, via e-mail, telephone, or remote support session as necessary.
• Performs maintenance, installs, moves, adds, changes and decommission on computers, printers, mobile technology, telecommunications equipment, and peripheral devices in on-premise and cloud environments.
• Uses endpoint management and scripting tools to deploy automated installation images and software packages.
• Fulfills complex requests received through the service desk, including computer installations and configurations.
• Assists with deployment of security patches and security remediations on computer systems.
• Communicates with suppliers regarding hardware and software support issues and coordinates parts and orders.
• Develops technical documentation and articles for knowledge base.

Skills

Windows support

Remote support

Customer service

ITIL awareness

Education

High school diploma

MTA certification (desirable)

Tools

Intune

Active Directory

Jamf

Autopilot

ServiceNow

Office 365

Job description

The City of Santa Monica seeks an IT Support Specialist to provide routine to complex technical support for city computer systems, software, and telecom equipment. You will troubleshoot enterprise OS issues, assist with Windows, Intune, AD, and mobile devices, and respond to service desk requests via multiple channels.

You will deploy software images, perform installations and configurations, and help implement ITIL-based service desk practices while collaborating with vendors and internal teams.