Enterprise IT Service Desk Intern | Hands-on & Mentorship

Biodesix, Inc.; Louisville (CO); In loco; USD 26.000 - 29.000; Tempo pieno

Descrizione del lavoro

Biodesix, Inc. is seeking an IT Service Desk & End-User Support Intern at our Louisville, CO campus. You will work with the IT team to troubleshoot hardware and software, assist with onboarding, manage IT assets, and contribute to projects that improve service delivery and user experience.

The program runs May 17 to August 6, 2027, 40 hours per week. You will gain hands-on exposure to enterprise technology, Microsoft 365, identity management, and IT operations while developing professional

Competenze

• Pursuing a bachelor’s or master’s degree in IT, CS, IS, cybersecurity, or computer engineering.
• Basic understanding of hardware, operating systems, networking, and troubleshooting concepts.
• Knowledge of Windows OS, Microsoft Office, and standard IT support practices.
• Strong problem-solving and customer service skills.
• Excellent communication and attention to detail.
• Ability to follow processes, document work, and handle sensitive information.
• Willingness to learn and work independently and with others.

Mansioni

• Assist with Tier I IT support, including hardware, software, connectivity, and application issue troubleshooting.
• Respond to and document service requests through the IT ticketing system.
• Prepare, configure, image, and deploy laptops, desktops, and IT equipment.
• Support onboarding/offboarding and account/equipment deployment.
• Assist with Microsoft 365, Teams, Outlook, Entra ID, and other enterprise apps.
• Maintain IT asset inventory and equipment records.
• Develop and update IT knowledge base articles and guides.
• Support device management, security initiatives, and service desk improvements.
• Participate in IT team meetings, training, and projects.

Conoscenze

Hardware basics

OS troubleshooting

Networking basics

Windows OS

Microsoft Office

Customer service

Communication

Documentation

Independence & teamwork

Formazione

Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or Computer Engineering

Strumenti

Microsoft 365

Active Directory/Entra ID

Ticketing systems

Endpoint management tools

CompTIA A+ (preferred)

Descrizione del lavoro

Biodesix, Inc. is seeking an IT Service Desk & End-User Support Intern at our Louisville, CO campus. You will work with the IT team to troubleshoot hardware and software, assist with onboarding, manage IT assets, and contribute to projects that improve service delivery and user experience.

The program runs May 17 to August 6, 2027, 40 hours per week. You will gain hands-on exposure to enterprise technology, Microsoft 365, identity management, and IT operations while developing professional