IT Service Desk Internship (Undergrad/Graduate)

Biodesix, Inc.; Louisville (CO); On-site; USD 26,000 - 29,000; Full time

Job summary

Biodesix, Inc. is seeking an IT Service Desk & End-User Support Intern at our Louisville, CO campus. You will work with the IT team to troubleshoot hardware and software, assist with onboarding, manage IT assets, and contribute to projects that improve service delivery and user experience.

The program runs May 17 to August 6, 2027, 40 hours per week. You will gain hands-on exposure to enterprise technology, Microsoft 365, identity management, and IT operations while developing professional

Qualifications

• Pursuing a bachelor’s or master’s degree in IT, CS, IS, cybersecurity, or computer engineering.
• Basic understanding of hardware, operating systems, networking, and troubleshooting concepts.
• Knowledge of Windows OS, Microsoft Office, and standard IT support practices.
• Strong problem-solving and customer service skills.
• Excellent communication and attention to detail.
• Ability to follow processes, document work, and handle sensitive information.
• Willingness to learn and work independently and with others.

Responsibilities

• Assist with Tier I IT support, including hardware, software, connectivity, and application issue troubleshooting.
• Respond to and document service requests through the IT ticketing system.
• Prepare, configure, image, and deploy laptops, desktops, and IT equipment.
• Support onboarding/offboarding and account/equipment deployment.
• Assist with Microsoft 365, Teams, Outlook, Entra ID, and other enterprise apps.
• Maintain IT asset inventory and equipment records.
• Develop and update IT knowledge base articles and guides.
• Support device management, security initiatives, and service desk improvements.
• Participate in IT team meetings, training, and projects.

Skills

Hardware basics

OS troubleshooting

Networking basics

Windows OS

Microsoft Office

Customer service

Communication

Documentation

Independence & teamwork

Education

Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or Computer Engineering

Tools

Microsoft 365

Active Directory/Entra ID

Ticketing systems

Endpoint management tools

CompTIA A+ (preferred)

Job description

ABOUT US:

Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients.

Biodesix Diagnostic Tests

support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease.

Biodesix Development Services

enable the world’s leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.

Our Mission:

Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.

Our Vision:

A world where patient diseases are conquered with the guidance of personalized diagnostics.

For more information, please visit www.biodesix.com

LOCATION:

On-Site in Louisville, CO

PROGRAM DATES:

May 17 to August 6, 2027

TIME COMMITMENT:

40 hours per week

THE ROLE

As an IT Service Desk & End-User Support Intern, you'll work alongside the IT team to provide technical support to Biodesix employees while gaining hands‑on experience with enterprise technology systems and operations. Throughout the summer, you'll help troubleshoot hardware and software issues, support employee onboarding, manage IT assets, and contribute to projects that improve IT service delivery and user experience.

WHAT YOU'LL DO

• Assist with Tier I - IT support, including troubleshooting hardware, software, connectivity, and application issues.
• Respond to and document service requests through the IT ticketing system.
• Prepare, configure, image, and deploy laptops, desktops, and other IT equipment.
• Support employee onboarding and offboarding activities, including account setup and equipment deployment.
• Assist with Microsoft 365, Teams, Outlook, Entra ID, and other enterprise applications.
• Maintain IT asset inventory and equipment records.
• Develop and update IT knowledge base articles, troubleshooting guides, and support documentation.
• Support device management, security initiatives, and service desk process improvements.
• Participate in IT team meetings, training activities, and special projects.

WHAT YOU'LL BRING

• Currently pursuing a Bachelor's or Master's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Computer Engineering, or a related technical field.
• Basic understanding of computer hardware, operating systems, networking, and troubleshooting concepts.
• Knowledge of Windows operating systems, Microsoft Office applications, and common IT support practices.
• Strong problem-solving and customer service skills.
• Excellent communication skills and attention to detail.
• Ability to follow processes, document work accurately, and handle sensitive information responsibly.
• Willingness to learn and work both independently and collaboratively.

Preferred Qualifications

• Previous experience providing technical support or troubleshooting hardware and software issues.
• Familiarity with Microsoft 365, Active Directory or Entra ID, ticketing systems, or endpoint management tools.
• CompTIA A+ certification or related technical training.
• Demonstrated interest in enterprise technology, cybersecurity, or IT operations.

WHAT YOU'LL GAIN

• Hands‑on experience supporting employees in an enterprise IT environment.
• Exposure to Microsoft 365, endpoint management, identity management, and IT service management tools.
• Experience troubleshooting hardware, software, and user access issues.
• Opportunities to contribute to knowledge management, process improvement, and automation initiatives.
• Development of technical support, customer service, communication, and problem-solving skills.
• Mentorship from experienced IT professionals and exposure to enterprise technology operations.

COMPENSATION

Undergraduate Rate of $19.00 per hour | Graduate Rate of $21.00 per hour

DEADLINE TO APPLY

December 11, 2026

Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.