ServiceNow Systems Administrator - ITSM & CMDB Lead

Peraton; Tampa (FL); On-site; USD 95,000 - 130,000; Full time

Job summary

Peraton is seeking a Systems Administrator to support the SITEC 3 Enterprise Operations and Maintenance at MacDill AFB, Florida. The role focuses on configuring and maintaining the ServiceNow platform, ITSM processes, CMDB accuracy, and collaboration with stakeholders to deliver reliable enterprise services 24x7.

You will implement, test, upgrade modules, document configurations, and assist with incident resolution.

Qualifications

• Experience with configuring, testing, and supporting ServiceNow modules and enhancements.
• Strong knowledge of ITSM processes and Configuration Management Database (CMDB) administration.
• Excellent technical documentation and collaboration skills with stakeholders.
• Ability to implement, troubleshoot, and support ServiceNow configurations and upgrades.

Responsibilities

• Perform configuration, customization, and routine maintenance of the ServiceNow platform.
• Support the implementation and testing of new modules and enhancements based on requirements.
• Assist in gathering, documenting, and refining technical specifications and workflows with IT and business stakeholders.
• Apply best practices for ServiceNow administration, including security and data integrity.
• Troubleshoot incidents and service requests related to ServiceNow; escalate as needed.
• Configure and maintain core ITSM processes and CMDB; ensure data accuracy.
• Support system upgrades, patches, and routine maintenance.
• Create and maintain documentation for configurations and procedures.
• Monitor performance metrics and report issues to senior administrators.
• Stay current with ServiceNow features and updates relevant to duties.
• Support license management and governance activities.

Skills

ServiceNow administration

ITSM processes

CMDB administration

Technical documentation

Stakeholder collaboration

Incident troubleshooting

System upgrades

Security practices

Education

HS Diploma

AS/AA degree

BS/BA degree

MS/MA degree

Tools

ServiceNow

CMDB tools

ITSM tooling

Job description

Peraton is seeking a Systems Administrator to support the SITEC 3 Enterprise Operations and Maintenance at MacDill AFB, Florida. The role focuses on configuring and maintaining the ServiceNow platform, ITSM processes, CMDB accuracy, and collaboration with stakeholders to deliver reliable enterprise services 24x7.

You will implement, test, upgrade modules, document configurations, and assist with incident resolution.